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Doing It Better: Sedona, Arizona

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[Above: Sedona red rocks, reflected. Photo credits throughout: Sedona Chamber of Commerce & Tourism Bureau]

Prompted by a restive citizenry and a responsive city council, the DMO for the city of Sedona, Arizona, USA, now acts in effect as a destination stewardship council. That’s unusual. For part of our ongoing project to profile places with effective, holistic management, Sarah-Jane Johnson takes a deep dive into Sedona’s story. This is the sixth in the Destination Stewardship Center’s profiles of exemplary places with collaborative destination management in the spirit of GSTC’s Destination Criterion A1.

In Arizona’s Popular Red Rock Country,  One CVB Put Community First and So Became Its Own Destination Stewardship Council

For decades the Arizona desert town of Sedona (population 10,000) has welcomed an annual average of 3 million tourists captivated by the landscape of red rock buttes, canyons, and pine forests. They can take advantage of distinctly Sedona offerings – an abundance of outdoor recreation such as iconic mountain biking and hiking, well-coordinated arts and culture including festivals, plus the famous Sedona “vortexes,” a staple for spiritual tourists.

Eventually and perhaps inevitably, red-rock fever took grip: Sedona became a victim of successful marketing promotions, reaching a high point of being “loved to death” in 2016 when droves of Instagram-snapping tourists responded to marketing campaigns spotlighting the centennial of the National Park Service, closely followed by another for the Grand Canyon’s 100th anniversary. Visitors clogged Sedona streets with traffic and packed local trailheads, much to the dismay of local residents. Leaders at Sedona Chamber of Commerce and Tourism Board (SCC&TB), started to question how much tourism much was too much, and what kind of action was needed.

Red Rock State Park, from Schnebly Hill. Photo by bboserup/istockphoto.com

Context of Sustainability

The seeds for sustainability were actually planted 13 years before this watershed moment of overtourism, when Sedona teamed up with four regional DMO partners to form the Sedona Verde Valley Tourism Council, a collaborative effort to coordinate and promote the products and experiences of the entire Verde Valley. An anchor project for this regional partnership was creation of a National Geographic Geotourism Map Guide promoting regional culture, heritage, and ecological diversity, supported by a grant from the Walton Family Foundation, which was keen to create value around the Verde River and its watershed through awareness and education. Geotourism has been defined via National Geographic as “tourism that sustains or enhances the geographical character of a place—its environment, culture, geology, aesthetics, heritage, and the well-being of its residents.” As a tactical approach, the values informing Geotourism MapGuide became the first introduction to sustainability before any strategy was conceived.

The crunch of 2016 prompted SCC&TB to embark on a Global Sustainable Tourism Council (GSTC) assessment. Sedona scored 33 out of 41, placing itself as a leading destination in sustainable tourism management, and only one of two destinations in the United States to undergo assessment (the other being Jackson Hole, Wyoming). So began the Sedona DMO’s transition from Destination Marketing Organization to Destination Management Oorganization.

After the GSTC assessment results, SCC&TB began in 2017 an 18-month-long journey toward defining a concept for tourism sustainability. Working in partnership with the City of Sedona and external consulting teams from the Arizona State University and Nichols Tourism Group, the Sedona DMO engaged community, business, and visitors in a discovery phase and drafting of a final Sustainable Tourism Plan, presented to the City Council for approval in spring 2019.

By pursuing a mission to become a leader in sustainability, SCC&TB has become the closest thing to a real stewardship council for the destination, although not for the entire valley. The process of developing a solid sustainability plan has made community the focus of the organization’s updated mission statement: “to serve Sedona by making it the best place to live, work, play, and visit.” This statement reflects the strong relationships created within the community and the corresponding realization that the tourism mission is broader than economic benefits.

Organizational Structure and Governance

Unlike some other stewardship councils being reviewed thus far by the Destination Stewardship Center, Sedona manages sustainability differently. As the Sedona DMO reoriented to focus on management instead of marketing, it has been working alongside the local government, relying on sustainability support teams, and engaging with a community that has become increasingly skeptical of tourism.

“A lot of DMO’s don’t want to get into visitor management. . . .
But in fragile destinations it’s the only way to be successful.”

 

“There are really just a handful of communities that are trying to do management rather than marketing. [Sedona] is not a typical visitor and convention bureau. This is really unusual for a CVB,” said Jennifer Wesselhoff, CEO of SCC&TB in 2020. “A lot of DMO’s don’t want to get into visitor management. It’s a debate. Some think it’s a slippery slope. But in fragile destinations it’s the only way to be successful.”

SCC&TB is a membership organization. It is guided and overseen by a volunteer board of directors composed of local Chamber members elected by the Chamber membership. They include local businesses, nonprofit organizations, government, and community organizations. The Board employs a President/CEO who implements the policies established by the Board, administers Chamber programs, and supervises the Chamber’s budget.

To oversee the Sustainable Tourism Plan’s implementation and strategy, a Sustainable Tourism Advisory Committee (STAC) helps direct the City Council and the SCC&TB Board, while evaluating the Plan’s progress on an ongoing basis.

Success-tracking metrics for every tactic in the Plan have been refined through the direction of the Sustainable Tourism Action Team (STAT), a body of 22 members representing tourism businesses, the city of Sedona, US Forest Service, and numerous nonprofit organizations including Red Rock Trail Fund, the Sedona Verde Sustainability Alliance, and Keep Sedona Beautiful. SCC&TB’s President/CEO and marketing director spearhead the organization of the STAT and the STAC meetings and report on the status of the work to City Council every quarter.

Setting the agenda is a joint process between the City Council and the Chamber. The January city council work session sets priorities, and SCC&TB then drafts its plan of priorities to be approved by its own board and presented back to the City Council, which approves funding for tourism management and promotion. While there is no dedicated sustainability manager, many different Chamber and City staff members will have sustainability tactics attached to their job descriptions. The marketing director has oversight and coordination of scheduling meetings and tracking metrics.

To make sure SCC&TB is not the only one taking the lead, each tactic has a lead person or organization. Every lead is on the STAC and provides a quarterly update. The City has a part time sustainability coordinator, who also leads the City’s climate action plan, currently under development.

Hiking the red rock country is a popular Sedona area activity.

Community Engagement

Integrating the Sedona community into the process for developing and implementing  the Sustainable Tourism Plan was – and continues to be – an unprecedented collaboration. Sedona Chamber describes how thousands of community members were involved over 18 months in planning, and several organizations continue to lead or support current tactics.

In the Plan’s development stage, the team conducted the following action steps for research surveying and feedback:

  • Interviewed hundreds of residents.
  • Analyzed hundreds of business-survey responses.
  • Conducted focus groups with area non-profit organizations.
  • Brought land management agencies together.
  • Talked with tourism industry companies operating tours, lodging facilities, and restaurants.
  • Included local arts and spirituality communities.
  • Collaborated with governments and industry ranging from Arizona Department of Transportation (ADOT) and the Forest Service to Arizona State Parks (APS.)
  • Provided status updates through regular communication tactics including blog posts, social media, radio spots, guest columns, and presentations. Public meetings were held to review findings and get more input.

Beyond the Plan’s development, the SCC&TB ensures continuing engagement with the community about sustainability and the Plan itself. The STAC advisory council is made up of residents and local business owners, who determine the overarching metrics of success for the entire plan.

The DMO’s communication with residents is frequent, including updates to the community on the Sustainable Tourism Plan via e-blasts and local media op-eds. “We talk about the STP all the time. We constantly remind the community of how the things we are doing align with the Plan,” said Wesselhoff.

Managing Sustainable Tourism

Sedona’s community-based sustainability plan has been divided into four strategic pillars that list objectives designed to implement sustainability:

  1. Environmental Objectives: Lead the tourism industry in implementing sustainability principles, positioning Sedona as a national and international leader in destination stewardship.
    1. Implement new waste prevention, reduction, and diversion strategies focused on visitors and their impacts in the Sedona region.
    2. Expand programs that encourage minimal water usage and protect water quality.
    3. Create new programs to help businesses and visitors moderate energy use and use alternative forms of energy.
    4. Launch initiatives that lessen impacts on lands (including noise, air, and light pollution), and stimulate efforts for long-term sustainability.
    5. Educate and engage businesses and visitors on sustainability initiatives, encouraging visitors to be sensitive guests during their stays.
  2. Resident Quality of Life Objectives: Protect and enhance the quality of life by mitigating negative impacts of tourism.
    1. Implement new infrastructure and multi-modal solutions to facilitate visitor traffic flows and enhance access to key destinations.
    2. Expand use of technology to help solve transportation challenges.
    3. Deepen engagement with Sedona residents, expanding their knowledge of tourism and efforts to manage it so as to achieve an effective balance.
    4. Develop new sustainability-focused experiences that resonate with both Sedona residents and visitors.
    5. Manage current and future accommodations in ways that increase long-term sustainability.
    6. Launch initiatives to maintain local quality of life by lessening undesirable tourism impacts on residents including noise, air, and light pollution.
  3. Quality of the Economy Objectives: Shape the Sedona economy in ways that balance its long-term sustainability and vibrancy.
    1. Monitor and adjust levels of economic activity for needy periods and moderate congestion by dispersing visitors.
    2. Expand interagency collaboration among diverse Sedona organizations.
    3. Monitor and adjust tourism marketing to achieve a balance between quality of life and a healthy economy.
    4. Pursue innovative approaches to employee housing and training.
  4. Visitor Experience Objectives: Continue to provide an excellent visitor experience that highlights Sedona’s sustainability values and keeps visitors coming back.
    1. Deepen understanding of existing experiences, how best to access them, and how to apply sustainable practices while visiting.
    2. Work to disperse visitors across the broader Verde Valley region to help moderate congestion at key Sedona experiences.

Activities

Some specific destination programs which have been developed prior to or grown since the implementation of the Sustainable Tourism Plan include:

  • Walk Sedona which encourages people to get out of their cars in an effort to decrease road congestion.
  • Sedona Secret 7 which encourages visitor dispersion to less populated areas.
  • The Sedona Cares visitor pledge is an educational tool to encourage better visitor behavior.
  • An initiative led by Sedona Lodging Council to providephotos and b-roll footage oflesser known areas and encourage them to stop using photos of “over loved” areas.
  • Front-line worker and concierge training to discourage promotion of overly used areas.
  • Sedona Recycling Quiz designed for visitors and locals to understand how to manage trash.

Voluntourists can help with trail work.

Additionally:

  • Visit Sedona promotes voluntourism opportunities to visitors while also offering coordination and promotion for local businesses and organizations.
  • Sedona has created a Love Our Locals campaign to drive local businesses. This campaign provides an opportunity to connect residents and visitors to locally owned and operated businesses, promote “made in Sedona” products, offer promotions and discounts to local residents.
  • Green meetings are a direct alignment of the Sedona brand, and care for the environment.

Areas of Sustainability and Stewardship

The implementation part of the tourism sustainability plan contains more than 30 tactics. Each is tracked and managed according to these parameters:

  • Description: An explanation of the tactic providing insight and key elements.
  • Timeline – How long it will take to achieve: Short (12-18 months), Mid (2-3 years), Long (4-5 years).
  • Pillars affected: If more than one objective is involved.
  • Lead partner: The entity (or entities) primarily responsible for moving the tactic forward.
  • Supporting partners: Other partners who will help implement the tactic.
  • Prospective metrics: Examples of the types of metrics and targets (if appropriate) that will help evaluate the effectiveness of the tactic.

Below are four examples of tactics from the Sustainable Tourism Plan, highlighting the level of collaboration, planning, and measurement.

 Funding

Implementation of SCC&TB Sustainable Tourism Plan is supported with appropriate funding for each of the four pillars of the Plan. The City of Sedona provides primary funding for SCC&TB from the collection of sales and lodging tax. Visitor spending makes up 77% of all sales tax collected. Sales and bed tax rates are each currently at 3.5%. In 2014, Sedona’s lodging industry agreed to increase bed tax by .5% on the condition the SCC&TB would receive 55% of the total collections. A statewide change in law to allow short term rentals in Arizona significantly contributed still more to the budget, as the 1,000 short term rentals such as Airbnb in the area also pay bed tax. This pushed the tourism budget from $500,000 in FY14 to $2.4 million in 2019.

As a result of the COVID-19 global pandemic, the SCC&TB’s FY21 budget is expected to focus on rebuilding the economy. The budget in FY21, as allocated by sustainability objectives, shows a lop-sided tilt toward post-Covid economic recovery:

  1. Economy $1,800,000
  2. Environmental $171,000
  3. Quality of Life $271,000
  4. Visitor Experience $27,000

Measures of Success/ Results

Transparent tracking of the impact of the sustainability process is key. Using each objective, SCC&TB has developed baseline data points and measures the following, presented publicly and also reported into the City:

  • Environment—through perception of sustainability. Metrics include volume of trash collected, number of miles maintained by trail keeper resources, number of visitors signed on with educational programming.
  • Resident Quality of Life—a citizen survey is conducted by the City to measure perception from locals of quality of life.
  • Quality of the Economy—sales and bed-tax collections, measured throughout the year and not just in key tourism seasons.
  • Visitor Experience—visitor satisfaction, via survey, and whether it’s going up or down.

Some other key sustainability achievements in Sedona include:

  • Fly Friendly: In 2020, helicopter tours operators ceased overflights within Sedona’s city limits and over neighborhoods, sensitive prehistoric sites and resorts outside the city limits as part of a new Fly Friendly policy.
  • Transportation Improvements: In 2020, the City of Sedona completed Uptown traffic improvements, making vehicle and pedestrian flow more efficient, easing congestion, and contributing to the area’s aesthetic appeal; roundabouts that eliminate U turns and give access to new off-street parking; and a median with locally designed artwork that prevents mid-block pedestrian crossing and left-hand turns. Like Fly Friendly, the Uptown Improvements address all four pillars of sustainability.
  • Sustainability Certification: Low water use, energy conservation, recycling and using local products are hallmarks of sustainable business operations. Dozens of Sedona-based businesses and government offices have achieved sustainability certification, as determined by the Sustainability Alliance, a Sedona Verde non-profit organization that leads sustainability projects.
  • Governor’s Award: In 2019, the SCC&TB was honored with the Governor’s Award for Outstanding Arizona Cultural and Historic Preservation for its efforts in creation of the Sedona Sustainable Tourism Plan. The Award recognizes the year’s “most significant contribution to the cultural and historic preservation of the natural, cultural or aesthetic legacy of Arizona that inspires visitation to the state.”

Sedona’s “Fly Friendly” policy keeps helicopter tours away from the city and other sensitive areas.

Final Commentary

Sedona’s effort to research and create a truly comprehensive plan stands out against other Destination Management Organization efforts for several reasons. There are resources; there is a solid partnership with the City and elected officials; plus there has been intense dialogue and listening within the community to create a truly community-based sustainability plan. There was an 18-month planning process, with investment, resources, and then structure to see out the objectives. Wesselhoff believed the plan is solid for five years, with a possible few adjustments to tactics around climate change to be added in the future. She would expect a further GSTC assessment toward the end of the 5-year plan, as a means to benchmark overall progress.

Also striking is the way this plan has been designed to build tourism around the needs of the community, placing residents first and foremost. The planning process has helped the DMO shift its focus from the visitor to the resident as the number one client, including local business owners.

From listening came soul-searching for Wesselhoff. “Previously I was the biggest advocate and cheerleader for tourism. I believed it was really good for our community – the benefits drastically outweighed the inconveniences of tourism. But I don’t think I honestly and genuinely listened to complaints, because they were [merely] inconveniences, and [because] 10,000 people depended on tourism for their jobs – every single resident could have a job in tourism if they wanted to. This process allowed me to embrace the tradeoffs in a more thoughtful way and consider how we can positively impact those negative tradeoffs.”

Wesselhoff also believes the Sustainable Tourism Plan has already led to significant tactical wins for the local community. She cited the Fly Friendly program’s no-fly zone for air tours over residential areas – one of the legacies she will leave from her personal efforts as leader. For 18 months, the City and County (which operates the airport), tour operators, and other stewardship entities in the community came together as partners to create solutions to control helicopter noise. “Helicopter noise has been a pinch-point for locals,” she said. “Without the Sustainable Tourism Plan we never would have gotten there; it provided the framework to say ‘this is what the community wants.’”

While Wesselhoff was readying at the time of this 2020 interview to move into a new role as CEO at Visit Park City in Utah, she felt confident that Sedona’s stewardship efforts will continue, in large part because the Plan is positioned as something the entire community has bought into, bigger than just one person or one organization.

Having steered the process to create what she feels is a truly community-oriented tourism plan and meaningful engagement with residents, Wesselhoff offered words of wisdom for other DMOs: Engage with residents and recognize your potential role as community builders: “We need to listen to our residents as much or more than we listen to our visitors or our businesses. I learned so much through this process. The value of listening to that perspective was really meaningful.”

Appendix
The following community partners participated in the Plan development process:
Arizona Department of Environmental Quality
Arizona Department of Transportation
Arizona Game and Fish Department
Arizona Public Service
Arizona State Parks and Trails
City of Sedona City Council
Coconino National Forest
Friends of the Forest Sedona
Friends of the Verde River
Keep Sedona Beautiful
Local First Arizona
National Park Service – River and Trails
Northern Arizona University Climate Program
Northern Arizona Climate Alliance
Northern Arizona Council of Governments
Oak Creek Watershed Council
Red Rock State Park
Red Rock Trail Fund
Sedona Airport Authority
Sedona Compost
Sedona Events Alliance
Sedona Heritage Museum
Sedona Lodging Council
Sedona Mountain Bike Coalition
Sedona Recycles
Sedona Sustainability Alliance
Sedona Verde Valley Tourism Council
Sedona Verde Valley Sustainability Alliance
US Fish and Wildlife Service
US Forest Service
Verde Front Collaborative

 

Doing It Better: Crown of the Continent

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[Above: Rocky Mountain skyline at Glacier National Park, Montana. All photos by Jonathan Tourtellot.]

Editor’s note: As destinations plan for eventual recovery from the pandemic, they have an unprecedented opportunity to manage tourism more effectively. With this post about North America’s “Crown of the Continent,” we offer the third in our profiles of destination organizations that approach the standard set forth in the Global Sustainable Tourism Council’s critical destination-management Criterion A1, which reads in part:

“The destination has an effective organization, department, group, or committee responsible for a coordinated approach to sustainable tourism, . . . for the management of environmental, economic, social, and cultural issues.”

This holistic requirement seems obvious, yet very few places around the world come close to meeting it. Below is Ellen Rugh’s profile of another one that does: the “Crown of the Continent.” We hope this information will provide other places with ideas on how better to manage tourism’s hazards and benefits. To join in our search for more examples of holistic destination management, or submit a candidate for profiling, read more here.

Crown of the Continent Geotourism Council –
Montana, Alberta, and British Columbia

N.B. – This report was compiled before the onset of the 2020 coronavirus pandemic. It is based on Destination Stewardship Center questionnaire responses and follow-up interviews.

Introduction

Since 2006, the Crown of the Continent Geotourism Council has become a strong and active transboundary partnership, characterized by a high level of commitment, cooperation, and collaboration between local stakeholders in Alberta, British Columbia, and Montana. Although not a legally mandated organization, the Council has found their success, their respondents told us, by carefully selecting a group of individuals “who are all willing to work beyond borders, and while they can have varying opinions about how to resolve certain issues, they all strive for the same end goals.” Covering a 7.3-million-hectare region (18 million acres), the Crown of the Continent Geotourism Council prides itself on the vast number of stakeholders within their network, including crucial tribal relationships. The Council focuses on creating local experiences for  visitors, allowing any local residents, from tourism practitioners to the mom down the street, to propose sites and attractions for the Council to include in its MapGuide, so long as they meet the principles of geotourism as originally put forth via National Geographic: “Tourism that sustains or enhances the geographical character of a place – its environment, culture, geology, aesthetics, heritage, and the well-being of its residents.”

Geographic Description

The Crown of the Continent encompasses Crown of the Continent mapapproximately 73,000 sq kilometers (about 28,000 sq miles). Its transboundary jurisdiction includes the Waterton-Glacier International Peace Park and the surrounding lands and communities in Alberta, British Columbia, and Montana, including five First People nations. The region includes within its jurisdiction over 680 sites, attractions, and accommodations.

Context

The Crown of the Continent Geotourism Council’s transboundary partnership was created through their first catalyst project, a National Geographic Geotourism MapGuide, in an effort to implement cooperative projects that expand or enhance visitor and resident opportunities and encourage sustainable businesses through geotourism activities, including stewardship, education, and regional promotion. Such a task becomes crucial in an area dotted by small towns, whose voice in protecting the natural and cultural heritage of the area may not typically be heard, and the National Geographic requirement for citizen participation provided an opportunity for them.

To maintain their success as a transboundary organization, the Crown of the Continent Geotourism Council thrives on effective partnerships and attributes success to “the relationships, a shared pride in the region, and the potential to develop the economies of the communities while stewarding, enhancing, and celebrating our special character of place.” The Council’s network is enormous, with 33,099 e-newsletter subscribers as of 2016. With their flexibility and reputation for collaboration, the Crown says that “stakeholders often approach us for assistance, because we know so many people in the region and have a vast database. Especially in an 18 million acre region, connecting with the locals and connecting the locals with each other, is one of our most valuable assets.”

The iconic Prince of Wales Hotel presides over Waterton Lakes National Park, Alberta.

To leverage such a vast network, 195 volunteer field experts within the Council provide recommendations for what the Council features on their platforms and MapGuides. These authentic “hyperlocal” tourist offerings comprise the community-based businesses, organizations, and points of interest that would be typically overlooked by an outsider. Field experts may be an officially nominated tourism practitioner or just a resident citizen with a passion for sharing her locale with others. The Council acknowledges that these locals hold the most knowledge and connection to the place. Their recommendations on the best places to visit, places to stay, and things to do are then vetted by the project coordinator under National Geographic oversight. Crown of the Continent takes pride that each nomination shared with visitors is a place most respected and regarded by locals.

Activities

The Council labels themselves a content development and curation program. All content within their website, MapGuides, and social media pages must meet geotourism principles as originally set forth by National Geographic.

Crown of the Continent MapGuide (center) amid brochures on display at a local business.

The Council promotes buying local; employing locals; green purchasing; staying in eco-friendly and locally-owned unique lodging; participating in human-powered activities; volunteering; visiting First Nation and Tribal Lands, designated dirt roads, and scenic routes; and stepping away from your car. Starting in 2016, the Council has sent their listed organizations and businesses a window decal and digital link badge that identify them as a National Geographic Crown of the Continent Destination, all at no charge.

While the Council does not have the capacity to plan events and activities on their own, they do promote unique and authentic festivals and events on their website and MapGuide, including powwows, Earth Day Celebrations, sustainable-forestry tours and programming, bioblitzes, wildlife and wildflower festivals, heritage and culture celebrations, rodeos, volunteer opportunities, and “Green” contests. Both local residents and visitors may participate in these activities.

Given their broad network and insight on all of the unique offerings throughout the region, the Council develops trip plans that focus on hyperlocal experiences and moving the visitor (and residents) around the region. As the Council explaines, visitors typically come to the region with a preplanned “Plan A” (typically, Glacier National Park or Waterton Lakes National Park), and once they arrive, usually decide on their “Plan B” (places to go, places to stay, and things to do outside of the National Parks).

Farm-owned market and coffee shop in Fernie, B.C. typifies the Crown’s “hyperlocal” recommendations for tourists.

With so many different experiences available, the Council coaches local businesses on how to steer visitors towards unique, authentic, and hyperlocal experiences by advising on digital marketing strategies, customer service techniques, and suggested messaging when recommending experiences. The Council says that most businesses have a desktop copy of the physical National Geographic Crown of the Continent Mapguide to use as a quick reference, and their website has a “Trip Plan” feature that allows businesses to create custom Trip Plans for their respective customers. These Trip Plans can be shared via their social media platforms, sent as an email, or embedded as a widget on their website.

Give its vast land coverage, the Council has found it difficult to take a direct lead on product development. Their strength is in giving others the tools to develop distinctive experiences through capacity building, networking, and promotion. However, they will jump in when a special project arises, such as in 2016, when they assisted in the creation of “Crown of the Continent: The Wildest Rockies,” a large-format photo exhibition and book. The exhibition was displayed in the C.M Russell Museum, the Montana State Capital, the US Senate Building’s Russell Rotunda, and the Waterton-Glacier International Peace Park. Hard copies of the book are still sold in Glacier National Park Conservancy’s online bookstore.

Organizational Structure and Governance

Given the bureaucratic complications that arise from being transboundary organization, the Council is not filed as a 501(c)3 or (c)4. Instead, it operates under a fiscal agent, the Whitefish Convention & Visitors Bureau, in Montana.

The Council is composed of 8-10 Executive Committee members and one project coordinator, representing over 730 businesses and organizations. The Executive Committee, who holds final decision-making authority, comprises representatives from the three major funding organizations, plus a combination of representatives from different agencies focusing on tourism, culture, or heritage. The Council tries to maintain at least one tribal representative on their Executive Committee at all times. Each member at-large provides beneficial input and fulfills a wide range of duties for the Council. The Executive Committee, along with anyone else affiliated with the Council, strives to adhere to geotourism principles.

There are no term limits for Executive Committee members, and because the organization does not require any formal mandates, there is no official election process. Instead, the organization has found their success by carefully selecting a group of individuals “who are all willing to work beyond borders, and while they can have varying opinions about how to resolve certain issues, they all strive for the same end goals.” Executive Committee members are involved depending on their available time commitment and employment status with their respective organizations. If an Executive Committee member wishes or needs to be phased out of the Executive Committee, the Committee selects a replacement at the Annual Executive Committee Retreat. When family health forced a key popular leader to step down during the Council’s formative years, the organization was thus able to carry on with relative ease. The Council’s goal is to always have someone representing the three core funders and the fiscal agent, plus like-minded conservation organizations, government entities, business owners, tribes, and DMOs.

This Executive Committee sets the long-term and annual strategic work plan. Special projects may require forming sub-committees. Most often, these groups include one or two Executive Committee members and several other individuals such as representatives from nonprofits, government agencies, businesses, DMOs, or people with a skill set that will elevate that project.

Informally, the Crown of the Continent Geotourism Council also organizes an arrangement of partners and members, with “partners” being those who disperse any information and announcements throughout the Crown’s network, and “members” being those who have passed the vetting process and are represented within the Council’s website and MapGuide. Last, the Council has an arrangement with volunteer field experts, who provide the hyperlocal recommendations that would be typically overlooked by an outside visitor.

Sustainability and Stewardship

The Council focuses all of their work in supporting the principles of geotourism and good destination stewardship, thus creating a model in which sustainability ties into every project. The “Events and Things to Do” listings on their website include information about “Leave No Trace” practices, wildlife encounter tips, volunteer opportunities, appropriate conduct when visiting cultural and heritage sites, who and how businesses support local conservation, and preservation and community beautification efforts.

• Indigenous peoples. The Council also takes care to include  indigenous/tribal partners in all quadrants of the Crown of the Continent, actively seeking feedback from the First Peoples’ representatives who serve on the Executive Committee as partners. Indigenous/tribal content has been vetted and approved by respective First Nations before it is published. Each First Nation provides a strict list of places, experiences, and stories that are allowed to be shared. Even for content that may not seem directly related to First Peoples, the Council tries to share the cultural story behind a place. The goal is to be a platform for First Peoples to tell their stories in their voices.

• Restorative activities. In one case, the Council partnered in the planning, creation, and promotion of the Castle Parks in Alberta, an ecologically strategic piece of land of within Yellowstone-Yukon corridor previously viewed as a government-owned no-man’s land. Lack of enforcement, extractive industry, boondocking, and motorized vehicles had caused significant deterioration and degradation to sensitive ecosystems.

Save-the-Castle demonstrators, Alberta.

The Council helped push for proper planning, monitoring, and infrastructure for upgrading the area into park status, and promoting it via social media and the MapGuide.

• Climate mitigation. The Council has partnered with the Thompson Okanagan Tourism Authority to coordinate routes for installing electric charging vehicles across British Columbia. The British Columbia section is complete all the way to Crowsnest Pass, where Alberta is picking up the route. Most of the charging infrastructure has been installed in the Alberta section of Crown of the Continent and south to the U.S. border. Montana has begun the EV station installation process. Several other routes throughout the Crown are in development as an asset to both locals and tourists.

Managing Tourism Sustainably

While the Council does not have a formalized plan for addressing overtourism or mass tourism, they claim that given the nature of the region, most tourism products offered do not lend themselves to mass tourism, and it has not posed a threat thus far other than at overburdened Glacier National Park.

Saint Mary Lake, a popular photo stop in oft-overtouristed Glacier National Park, Montana.

As the Council strictly adheres to the principles of geotourism, they focus all activities on authentic, local experiences that benefit local communities, dispersing visitors around the region and away from the national park. The Council helps promote recreational opportunities, especially trail systems beyond park boundaries. The policy is to follow strict criteria on what gets promoted, checking whether the area is ecologically or culturally sensitive, the trail is in good condition, and existing trailhead infrastructure (parking, outhouse, signage, etc) can support increased visitation.

The Council is helping to create a State of the Crown of the Continent Report to better understand and communicate a multitude of indicators for the region. This will direct future work, provide a measurement of the region’s health – of what’s going well and what isn’t – and provide a nonpolitical document that can be used to argue the importance of supporting, enhancing, and sustaining the region.

Additionally, the Council compiles a running list of areas and points of interest that they will not promote on their platforms, as the areas are either too fragile to handle increased visitation or are sacred sites. The Council works closely with government agencies, conservation organizations, and tribal representatives to ensure this list, for internal use only, is always up to date.

Community Engagement

The Crown of the Continent Geotourism Council encompasses stakeholders representing 53 organizations, tribal nations, agencies, and businesses,[1] who have contributed time, expertise, and/or financial support. The Council also has had an arranged partnership with National Geographic, which has cobranded their website and assists in the development and printing of the Crown of the Continent MapGuide. During the creation of this project, an even broader set of stakeholders were included to provided nominations, comments and ideas. The Council operates as an open‐invitation advisory committee of interested individuals, and has a networking relationship with local nonprofit organizations and universities, allowing all parties to leverage key resources. Says the Council Coordinator, Sheena Pate, “Our networking ability remains our greatest strength. Our government partners leverage to their advantage our nimble ability to move freely throughout the Crown of the Continent and our desire to always be connecting the region, since they are restricted on travel abilities and their already mandated work.”

Her tips for other destinations: “Bring together the willing. Be sure to have diversity of opinions.” The network is what gives their Council heft. “We find great joy in connecting those who work in their silos and have yet to realize their connection to other silos. We’re always putting the ‘puzzle pieces’ together and connecting what might be seen as differing voices.” The common ground? “Ultimately most of those living and working in the region are here because of the sense of place and outdoor heritage.”

The Crown of the Continent Geotourism Council does not serve as the locality’s official DMO. Each partner DMO contributes annually to the direction, planning, and funding of the transboundary partnership, while pursuing initiatives in their local jurisdictions that align with goals of the Geotourism Council. The Council claims that their success as a whole is an aggregation of all stakeholders, both DMOs and others, creating individual successes within their jurisdictions.

Furthermore, the Council not only works across the international border, but also across tribal nations. The Council reports that building these relationships has been pivotal, not only for responsible tourism development, but for external affairs as well: “Receiving the trust of local tribal groups is one of the most important things a destination stewardship council can do. While state and provincial governments within the Crown of the Continent jurisdiction have been working to accomplish this for years, they have moved in such a structured way. The Crown has been able to build trust much more quickly, through an informal, personal approach.” Tribal groups work with the Council directly on updating and adding points of interest on MapGuide and website.

Local business, Crowsnest, Alberta.

The Council also serves on the planning committee for the annual Roundtable on the Crown of the Continent. The conference focuses on overarching issues, and the Council pulls in business and organization participation, recruits regional and national presenters and keynotes, solicits sponsors, and assists with marketing the conference. Tribal members, residents, students, government agencies, non-profit organizations, industries, and businesses all attend. The Council has lately shifted to an advisory role in order to give more attention to repeating the success of its 2018 Business of Outdoor Recreation Summit.

Funding

As of 2019, the Council’s budget falls at approximately $75,000 annually, predominantly funded by the Montana Department of Commerce’s Office of Tourism & Business Development, the Kootenay Rockies Tourism, and the Alberta Southwest Regional Alliance.  This funding covers the project coordinator salary, website hosting and maintenance, branding, and any additional special projects, travel, and conferences. The Whitefish Convention & Visitors Bureau acts as the Council’s fiscal agent for free. Additional funding may be called upon for special projects, such as a MapGuide reprint.

Business and organizational membership is free including representation on the Crown of the Continent platforms (website, MapGuide, and social media). The Council says “no one pays to play” since these members already provide indirect financial support by paying membership fees to the Regional Tourism Alliances or Convention and Visitors Bureaus who, in turn, support the Council.

Measures of success

The Crown does not collect data as an organization. Instead, each region gathers its own visitor statistics, which the Council will evaluate to determine the quality of the visitors and tourism experience. Looking beyond visitation quantity, they seek to measure visitor demographics, such as income and age, as well as identifying each visitor’s length of stay, locations, and spending. They have found an increase in length of stay, with visitors more often frequenting local businesses. Lastly, they try to determine whether the most frequented businesses and accommodations are those that give back to the community or share messages of conservation.

Commentary

The Crown of the Continent Geotourism Council may prove that anything is possible if you put your mind to it and stay true to conscious, ethically minded stances. While sharing a similar set of geographic borders and tourism assets compared to B.C.’s Thompson Okanagan, this Council has taken a vastly different organizational approach. By bringing together the willing and a diverse set of stakeholders, the Council makes decisions that stretch far – opting for quality over quantity. With limited funding, Council members appear to be doing an excellent job of pushing their resources based on what is most important for that year, although I would love to see them expand their funding, add on another full-time staff, and get capacity to implement greater long-term strategy. With the funding that they do receive, the Council feels confident in their budget every year, even with a small selection of donors, due to their invaluable transboundary relationships across the US-Canadian border and across tribal nations, plus the thousands of stakeholders participating within their network. The National Geographic Geotourism MapGuide being critical to its genesis, the Crown of the Continent Geotourism Council demonstrates the value of a catalytic project that can blossom into much more robust initiatives.

On the other hand, the Council lacks an official mandate. While this allows for flexibility, it does create vulnerability. In fact, many other geotourism councils that started under the same National Geographic program have since fallen out of existence or lack true authority, which shows us both the fragility of unofficial organizations, but also the strength of the Crown in overcoming adversity and taking the correct course of action. Furthermore, while the National Geographic name provides major brand recognition, the arrangement is vulnerable. Funding may be needed to maintain this label, or National Geographic may drop the program. Last, given the changing landscape in technology and smartphone reliance, I wonder if evolving their successful MapGuide project from a mobile-friendly website into a true smartphone app will be critical in coming years.

We would like to collect more concrete examples of project implementation, both successes and failures. Our interviews were able to highlight a few examples, but limited timing still left us wanting more.  —Ellen Rugh

[1] Organizations that have participated in the Crown of the Continent Geotourism Council include:
1) Alberta Ministry of Tourism, Parks and Recreation
2) Alberta Southwest Regional Alliance
3) Alpine Artisans Inc
4) Blackfeet Nation
5) Blood Tribe/Kainai Nation
6) Bureau of Land Management, United State Department of Interior
7) Castle Crown Wilderness Coalition
8) Chinook Country Tourist Association
9) Chinook Institute for Community Stewardship
10) College of the Rockies, Tourism Knowledge Cluster
11) Confederated Salish and Kootenai Tribes
12) Continental Divide Trail Alliance
13) Cowboy Trail Tourism Association
14) Dames on the Range
15) Fernie Chamber of Commerce/Tourism Fernie
16) Flathead Beacon
17) Flathead Convention and Visitor Bureau
18) Frank Slide Interpretive Centre
19) Glacier Country Regional Tourism Commission
20) Glacier National Park
21) Glacier Natural History Association
22) Southwest Montana Regional Tourism Commission
23) Henry P. Kendall Foundation
24) Kalispell Chamber / Convention & Visitor Bureau
25) Kootenay Rockies Tourism, British Columbia
26) Ktunaxa Nation
27) Miistakis Institute
28) Montana Department of Tourism and Business Development
29) Montana Scenic Loop
30) National Geographic Society, Center for Sustainable Destination
31) National Parks Conservation Association
32) National Park Service, United States Department of Interior
33) Pekisko Group
34) Rocky Mountain Grizzly Centre
35) Central Montana Regional Tourism Commission
36) Seeley Lake Chamber of Commerce
37) Sonoran Institute
38) Sustainable, Obtainable Solutions
39) Swan Valley Connections
40) The Sustainability Fund of Kalispell, Montana
41) Top 10 Scenic Drives in the Northern Rockies
42) Trail of the Great Bear
43) Travel Alberta
44) U.S. Forest Service, United State Department of Agriculture
45) University of Calgary, Program of Environmental Design
46) University of Montana, Center of Natural Resource and Environmental Policy
47) University of Montana, Institute for Tourism and Recreation Research
48) Waterton Lakes National Park
49) Waterton Park Chamber of Commerce
50) Whitefish Convention and Visitor Bureau
51) Wilburforce Foundation
52) Wildsight
53) Yellowstone-to-Yukon Conservation Initiative

Philanthropic Investing for Destination Preservation

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[Above, the rewards of philanthropic investing: the hotel’s restored library. Photos by Laszlo Karolyi.]

Impact Investing: How We Can Save Historic Buildings

The Cultura Manor hotel in Quito, Ecuador has won three awards before even opening, with more to come. I helped fund the restoration of this historic mansion, and now I’m getting bought out.

Exactly as planned.

Success in the art of Philanthropic Investing (PI) takes perseverance! Working in conjunction with the then Center for Sustainable Destinations at National Geographic, we coined the term (also known as “venture philanthropy”) in 2009 to form a group of philanthropists who believed in principles of quality travel development through investing, as distinguished from merely donating to local projects, which can be less effective.

The restored and newly opened Cultura Manor boutique hotel.

Its restoration complete after two decades of neglect, this former private club in Quito has now opened as the Cultura Manor hotel—a model of philanthropic investing for adaptive reuse.

Help for Developing-World Entrepreneurs
As I wrote when I introduced this project four years ago in my April 22, 2013 post, my dream for several decades had been to buy a small boutique hotel or ecolodge in a culturally unique region of the world and partner with an experienced local. This type of investing is not intended to enrich the diesem Link investors, but rather to help qualified hospitality owners succeed in their quest to bring the world authentic and unique travel experiences that would meet many of the original National Geographic geotourism standards in culture, ecology, aesthetics, and authenticity.

A room in the manor, pre-restoration. Photo: Jonathan Tourtellot

A room in the manor, pre-restoration. Photo: Jonathan Tourtellot

A key PI element was an unusual written requirement: The operator has the right to exercise an option to buy out the investor as soon as the project has stabilized, and to do so at a very reduced rate of return. Then, according to the PI concept, the investor would use that principle and profit to invest in another qualified project.

Now, the seven-year Cultura Manor project has reached that stage. When we began, the mansion was occupied by squatters and in total disrepair. Demolition was very possible. Now the hotel has been awarded the #1 new tourist project in Quito. It was also honored for Historical Restoration and won a United Nations grant to provide organic produce for its restaurant on the roof of a new addition.

A lounge features artwork by Ecuadorean artist nametk.

The lobby features artwork by Ecuadorean artist Gonzalo Anagha.

The main facility is open for business, and the operating partner is in the process of finalizing the government-backed loan to buy out us investors and construct the addition. We could not be more proud to be part of the opening of one of the most interesting and beautiful boutique hotels in the world.

A Model to Follow

I think it can serve as the model to launch a global movement to fund sustainable hospitality projects that follow established geotourism principles.

So now the question is how to we capitalize on this excellent base we have created?

Upstairs at the Cultura Manor.

Upstairs at the Cultura Manor.

We are looking for the next worthy project to lend our support. Whether you are a potential investor, an operator in need, or just someone who has a particular passion for sustainable tourism, we would like to hear from you about your vision.

You can contact us through info@destinationcenter.org

[Editor’s note—UPDATE: Since this post, the Destination Stewardship Center is pleased to have provided the connection for a potential new philanthropic investment project, this time in Cuenca, Ecuador. Stay tuned.]

Grassroots Geotourism

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[Above: Rural Missouri. Photo: Jason Rust www.OzarksAerialPhotography.com]

The Key to Rural Geotourism: The Right Person

It only takes one spark to light a fire, and in this case the spark was Elaine Parny. She and her French husband own a small restaurant, La Galette Berrichonne, in the town of Fordland, Missouri (Pop. 800). And it offers savory French cuisine! In January 2015, Elaine contacted me to see if our university class could develop something for the town of Fordland.

Missouri State University, where I teach, offered the first degree in Geography Geotourism in the world, designed with input from Jonathan Tourtellot, originator of the geotourism concept introduced via the National Geographic Society. We looked at the courses that we wanted students to take, courses that would help them evaluate destinations based on geotourism concepts.

When we got to the end of the core courses, we realized that somewhere, somehow, there had to be a practical application of all that they had learned, so the senior Practicum in Geotourism was born. MSU has a mandate from the State of Missouri to incorporate Public Affairs as part of the curriculum in all of our classes, and so it was easy to look at the communities around MSU’s hometown of Springfield and challenge the class to create a tourism strategy.

Often community development and design strategies are those that a consultant “thinks” would work for a community, usually based on statistics and theory. Many of those projects never materialize because no one from the community comes forward to be the catalyst for change. But when it does happen, when there is someone passionate about tourism and change, that person can make a project unbelievably exciting.

That was Elaine.

Southwest Missouri countryside: raw material for rural geotourism. Photo: Linnea Iantria

Southwest Missouri countryside: raw material for rural geotourism. Photo: Linnea Iantria

After a site inspection and some research, we realized that the town of Fordland was too small and lacked sufficient assets to develop a plan. But Elaine was persistent. She told us about the “East Route 60 Tourism Group” that she had started. It consisted of businesses and individuals interested in developing tourism along a stretch of U.S. Route 60 east of Springfield. We decided to take on the project.

A Class Project Gets Real

Knowing that there was not a lot of money for development, we used the basic parameters of a National Geographic Geotourism MapGuide project, amended to reflect the region. Practicum students traveled to all of the communities along the route, interviewed business owners, local government officials, community leaders, and local historians. All of the students had geospatial courses, so designing the map was not difficult.

As the students started evaluating the region for tourism potential, it became clear that this was an area of undiscovered rural tourism assets. A number of interesting facts emerged: a farm to table operation in Norwich, a reconstructed pioneer village near Mansfield, the site of the first grocery store by Sam Walton’s grandfather, the home of the inventor of the Hubbell telescope, an Amish farm market, the Laura Ingalls Wilder Home and Museum, canoe operators and float trips down the curving Gasconade River, and, of course, a flavorful French restaurant with a menu featuring local ingredients. Just the kind of experiences that would appeal to harried city dwellers seeking a break in the country.

geotourism project

Missouri residents meet about rural tourism. Photo: Linnea Iantria

In May of 2015, the class and I presented “Home Grown Highway” in Fordland with representatives from all of the communities involved. It covered six towns and villages across Webster and Wright counties. Normally, this is where the practicum ends and MSU ends participation. But Elaine wasn’t done with us yet.

A portion of the Homegrown Highway mao. map

A portion of the Homegrown Highway map.

Building a Tourism Community

Her enthusiasm hadn’t flagged. She asked if we could present the program in the other five communities along the route. In the summer of 2015 Elaine and I, accompanied by other supporters, did just that.

HG hwy coverSpeaking at these community-visioning meetings, we realized that we needed to involve more people and bring in some experts to reach out to all of the stakeholders. In January of 2016, we hosted a one-day workshop on the MSU campus. Speakers came from the U.S. Department of Agriculture Rural Economic Development Office in Missouri, the Missouri Department of Tourism, the MMGY Global Tourism Marketing company, and the Missouri Highway Department.

One of the points that came out of this workshop was that regional cooperation would provide more funding opportunities than limiting our activities to the Home Grown Highway communities. The Spring Geotourism Class of 2016 took on the challenge of creating a Destination Management Organization out of the two counties in order to find financial assistance.

New DMO director Tylene Boley (left) meets with geotourism leader Elaine Parny in Elaine's restaurant. Photo: Linea Iantria

New DMO director Tylene Boley (left) meets with geotourism leader Elaine Parny in Elaine’s restaurant. Photo: Linea Iantria

The class was off again: interviewing residents and city officials, searching out tourism opportunities, and recommending changes. By the end of the semester, a third county, Douglas, was added to complement the original two.

In May of 2016, we held another presentation in Fordland. This time the students presented a complete plan for the formation of the DMO along with recommendations for an office location, name, logo and estimated first year expenses.

But was Elaine done with us yet? Nope.

She enlisted a friend of hers, Tylene Boley, to act as a volunteer Executive Director of the DMO. Tylene started meeting with individuals in all of the communities and putting together all of the legal paperwork necessary. Meetings were held, by-laws passed, officers elected, and suddenly the Ozarks South Central Tourism DMO came into being.

The three counties of Webster, Wright, and Douglas now had a voice advocating the joys of rural tourism.

And Elaine was pleased.

✦✿

Here’s the takeaway for any rural region: Grassroots Geotourism works when the community is willing to put forth the effort needed, to find volunteers that will fill the gaps, to persevere when it seems that their project is too small or too obscure. Rural areas of many countries in the world offer that return to a more basic communal time that urban dwellers find lacking. Cooperating with other communities and seeing the potential in existing assets is the key. But Grassroots Geotourism will not work without that special someone who cares about the community and is able to spearhead change. So take the time to search and find your own Elaine.—L.I.

A First: 440 Destinations Rated by Nat Geo Experts Compiled in One Place

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[Above: Portion of the 2006 Traveler cover featuring the stewardship survey of 94 World Heritage destinations. Courtesy, National Geographic Traveler.]
—
Landmark Research There has been nothing like them, before or since. For seven years, from 2004 to 2010, I was privileged to oversee National Geographic’s  Destination Scorecard surveys of experts’ opinions on stewardship for hundreds of places around the world. We published the numerical scores annually as a cover story in National Geographic Traveler.
Now, for the first time, we at the have compiled in our Destination Watch section a master list of most of the destinations surveyed by Nat Geo since 2006. For ease of understanding, we’ve translated the numerical scores into letter grades for 440 places, listed on these five pages:

Those links show destinations by grade. Download this pdf to see all 440 destinations and grades listed by country.

The surveys polled a panel of hundreds of experts on destinations that they knew well. For each place, we asked these panelists to consider six stewardship criteria: environment, built heritage, social/cultural impacts, aesthetics, tourism management, and overall trend. After exchanging comments anonymously, they then rated each destination on a scale from 0 to 10. We calculated the averages and published the results.

You can read more About the Surveys and their methodology. Basically, it was a “wisdom of crowds” approach—in this case, a very knowledgeable crowd. It proved remarkably consistent. In our first survey, conducted in 2003-4 with fewer than 200 panelists, the Norwegian Fjords won the top place, and the Costa del Sol came in with the lowest score. After a five-year interval, we surveyed many of the same destinations again, this time with a very different panel of over 400 experts. Those 2009 results? Norwegian fjords best, Costa del Sol worst.

Please Join In

Some of these grades need updating, and we will be soliciting your opinions on whether they should go up, down, or stay the same.

As administrator of the surveys, I did not rate any destinations myself. In some cases I thought the consensus was way off, but more often than not it would turn out that the experts knew some things that I didn’t. In few cases, I still disagree! More important, new developments in some places suggest a new grade. I’ll be offering a few comments in those cases at the bottom of each list. You can, too.

We plan to start featuring individual destinations from month to month and asking your opinions about them. If there’s a particular destination whose condition interests or concerns you, please contact us.

 

 

News Roundup: Grenada, GSTC, and Nat Geo Initiatives

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Above: View over Cariacou, Grenada. Photo: Jonathan Tourtellot

Grenada Rebrands Itself a Geotourism Destination

The PR firm Inglefield/Ogilvy & Mather Caribbean Ltd. has announced a geotourism rebranding for the Caribbean island nation of Grenada: “Pure Grenada.” Local sustainable development expert Jennifer Alexis, of Ethical Ideas, spent months working on the cllarorative public-private initiaitive. See more at Yahoo finance or the Grenada blog. It now remains to be seen whether Grenada can live up to its promise of becoming an exemplary, authentic, sustainable  Caribbean-flavored destination.

In a supportive move, the Center for Responsible Travel (CREST) will host its 3rd Symposium and Sustainability Expo for Innovators in Coastal Tourism, in Grenada from July 8 to 11, 2014.

GSTC Names Randy Durband New CEO

The  Global Sustainable Tourism  Council (GSTC)  has announced the appointment of sustainable-tourism consultant Randy Durband to head the organization, replacing Mauro Marrocu, who resigned last year. Durband hopes to revitalize an organization that has been a bit wobbly ever since its U.N. Foundation grant ran out a couple of years ago, the efforts of its dedicated volunteer professionals notwithstanding. The GSTC has overseen the closest thing we’ve got to an international consensus on sustainability criteria for destinations and tourism businesses. Since these criteria need constant review and updating, a stable and vigorous GSTC is in the interest of all.

World Legacy Awards Revived

National Geographic Traveler magazine has relaunched its World Legacy Awards program for sustainable tourism in cooperation with the annual ITB travel show in Berlin. Successfully conducted for two years in partnership with Conservation International, World Legacy was suspended after organizational changes a few years ago. The renewed program will give awards in five categories:

  • Eco Innovation
  • Cultural Heritage
  • Biodiversity Conservation
  • Community Engagement
  • Sustainable Destination

Applications will be accepted this summer. World Legacy now offers awards parallel to the World Responsible Tourism Awards hosted at London’s WTM annual travel show.

Gulf States Geotourism MapGuide Rolls Out

In an Alabama ceremony, the National Geographic Gulf States Geotourism MapGude project has rolled out its website, now populated with hundreds of locally submittted nominations. Accompanying the website is a National Geographic created 37 inch by 25 inch print version with 200 distinctive points of interest in the four participating states of Alabama, Florida, Louisiana, and Mississippi. Funding has come from the state offices of tourism, BP’s Gulf Tourism and Seafood Promotion Grant Funds, and a federal grant given via the U.S. Public Lands Highways Discretionary Program.

Look for more posts on each of these topics in the future.

 

New Geotourism Activity on Canadian Border, Alaska, & Philippines

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Above: Glacier National Park, Montana, part of the
Crown of the Continent. Photo: Jonathan Tourtellot

On the Border

The destination-based geotourism approach may be a way to join back together what the 9-11 attacks tore asunder 13 years ago: an easygoing U.S.-Canadian border. You still need passports to cross, but these geotourism projects focus on the destination as a whole, regardless of bisection by the political boundary.

Canoeists especially may welcome the latest entry: “Heart of the Continent. This new National Geographic Geotourism MapGuide program just launched in the border lakes region of northeastern Minnesota and adjacent portions of western Ontario, as reported on the U.S. side and the Canadian side. Supervised by the international Heart of the Continent Partnership, the project will create a cobranded geotourism printed map and website for the triangular area reaching from Thunder Bay, ON west to International Falls, MN and south to Duluth, also including Isle Royale.

This marks the third U.S.-Canada transborder geotourism project, following Crown of the Continent (Montana-Alberta-B.C.) and Lakes to Locks (N.Y.-Quebec). Exploration is now underway for yet a fourth, the Okanagan Valley (B.C.-Washington). Notably, one of the earliest MapGuide projects bridged a different, tougher border: Arizona (U.S.) and Sonora, Mexico. It yielded an excellent (I think) detailed print map of the Sonoran Desert but lacked a strong supervisory geotourism stewardship council that would keep the program going.

And in Alaska

Elsewhere in geotourism developments, a statewide group convened by the University of Alaska has launched a geotourism initiative and posted an Alaskan Geotourism Charter. The group is now reviewing ideas for bringing tourism benefits to Alaskan gateway communities. Many feel bypassed by tourists either on cruise-line package tours or transferring by charter flights to high-end wilderness lodges. We expect you will be hearing more about this effort.

And in Philippines

And I myself just finished a geotourism speaking tour in the Philippines, invited by a Manila-based event planner who believes Philippine tourism has lost a sense of identity. Two lectures in Manila and one each with press coverage in Baguio and Legazpi introduced the geotourism approach to some 3,500 Filipino university students and a variety of professional practitioners.

Geotourism

The holistic geotourism approach is designed to maximize tourism benefits for a destination community, minimize negative impacts, and build a responsible tourism strategy that celebrates and builds on sense of place.

Definition of geotourism put forth by National Geographic and the Travel Industry Association of America (now USTA):

geo·tour·ism n (1997): tourism that sustains or enhances the geographical character of a place—its environment, culture, aesthetics, heritage, and the well-being of its residents.

Note—”Geology,” “Landscapes,” and other distinctive and authentic destination attributes may be added to the definition as appropriate.

This section contains information on:

This section’s purpose:

  • To provide a forum for exchanging methods and lessons learned;
  • To help civic leaders introduce the geotourism approach to their communities;
  • To help businesses adopt and profit from the geotourism approach;
  • To encourage the geotourism approach in destination management.

NOTE: The URL www.geotourism.org leads directly to this page.

The goal is for tourism to help preserve, protect, and educate in ways that support the natural and cultural distinctiveness of appealing places and the well-being of the people who live there.

Why geotourism? Because the various types of excellent place-based, responsible tourism tend to be fragmented and perceived as niches—ecotourism, heritage tourism, geological tourism, agritourism, etc. Even “sustainable tourism” is often seen as mainly environmental. The geotourism approach is not a niche. By featuring the destination as a whole, a geotourism strategy can strengthen the case for responsible, beneficial tourism by embracing all tourism assets uniquely distinctive to the locale. Thus allied, advocates for those assets can form a constituency of stewardship. Together they have enough political and economic clout to challenge local threats to the place’s natural and cultural resources while building a unique marketing case for their destination.

OAS endorsement In 2013 the tourism ministers of the Organization of American States gathered in San Pedro Sula, Honduras, declared geotourism to be the preferred approach for economic development in Latin America and the Caribbean.

For more about the geotourism approach, download:

How to Start and Sustain a Geotourism Initiative—Some starting tips and an invitation to participate.

The Geotourism Study Read the Executive Summary of  Geotourism: The New Trend in Travel, the landmark survey of U.S. travelers’ behavior and attitudes about sustainable practices, commissioned by National Geographic Traveler and conducted by the Travel Industry Association of America (now USTA). Conducted in 2002-2003, the study established that approximately half of American households that travel fit the geotourist profile—truly interested in the destination and eager to be responsible visitors. The full report is now out of print, and its findings need to be updated. Similar studies would also be welcome for other regions of the world.
For an academic account of the geotourism approach, download J. Tourtellot in Riposte Turismo (pdf).

More About the Geotourism Approach from National Geographic »

National Geographic Videos:
What Is Geotourism? See what real geotourism practitioners have done from around the world.
“Choices” Put American audiences in a proactive frame of mind with this acclaimed 3-minute video (high-resolution version).It ironically lays out in two parts the difference between well-stewarded destinations and places that aren’t.

World Award for Geotourism At the 2011 World Travel Market in London the highest honor goes to National Geographic Traveler for pioneering work in geotourism:

Geotourism Challenge participants
From 2008-2010, National Geographic supported three open-source competitions conducted by Ashoka Changemakers and garnering hundreds of entries from around the the world. Finalists and winners exhibited notable social entrepreneurship in geotourism and destination stewardship, but all entries are well worth browsing, including the opportunity to contact and even partner with the principals.

The other “geotourism”
Geotourism based on geographical character is an approach, embracing all distinctive aspects of a locale. But the word is also used to describe a niche topic, geological tourism. As of the 2011 International Geotourism Congress in Portugal, the two usages have been reconciled and clarified by the Arouca Declaration (downloadable in four languages), in effect incorporating and supporting geological tourism as an important part of the geotourism approach. Read Jonathan Tourtellot’s report on National Geographic Voices. See also Angus Robinson’s presentation in Australia 12 Nov. 2010. His co-authored article on Australia’s Red Centre illustrates how a geologically themed tour is enlivened by the same holistic approach, bringing in culture, history, and nature.