Inequity in distribution of tourism income is a major problem in much of Latin America, especially for indigenous communities. Now Panama is taking tangible steps to fix that, beginning with ten pilot projects and a focus on nature and tradition. Iván Eskildsen, the nation’s Minister of Tourism, explains.
Our National Plan Intends To Preserve and Regenerate Ecosystems and Ancestral Traditions
As Panama aspires to become a world-class sustainable tourism destination, local communities need to be considered at the very center of the tourism phenomenon, or sustainability will not be achieved. This philosophy is at the heart of Panama’s Sustainable Tourism Master Plan.
King of the Naso people, Reynaldo Alexis Santana, is said to be the last indigenous king in the Americas. [Photo courtesy of Panamá por Naturaleza]
Panama is a crossroads of extraordinary biological and cultural diversity, connecting the two American continents and two great oceans. Panama is also one of only three countries in the world that is “carbon negative,” absorbing more carbon than it emits. More than 30% of Panama’s land and marine territory is protected, and 7 indigenous, Afro-descendant and mestizo peoples protect the natural and cultural diversity of this international hub.
The Panama Sustainable Tourism Model has been launched by the Tourism Authority of Panama (ATP) to establish tourism as a powerful tool to empower local and indigenous communities, so they can preserve and regenerate Panama’s rich and diverse ecosystems, as well as Panama’s cultural heritage, including ancestral practices at risk of disappearing. Local communities need to be the true guardians of the earth, and of their ancestral traditions.
The Panamanian Foundation for Sustainable Tourism (APTSO) and the ATP, have established the Panama Alliance for Community Tourism (PACT) to work alongside local communities to implement this philosophy.
PACT: a Collaborative Effort
The PACT project is reaching the end of its first phase, working with 10 pilot communities that reflect the cultural diversity of Panama in its main expressions: Indigenous, Afro and mestizo (Spanish heritage): Mata Oscura, Achiote, Bonllik, Santa Fe, Jurutungo, Soloy, Rio Caña, Bastimentos (Bahía Honda), Isla Cañas, and La Pintada.
These communities were selected based on a series of objective criteria that recognized their tourism potential, as well as a sufficient level of preparation that would allow them to reach a “market ready” status in the shortest possible time. With these communities, a diagnosis of their current degree of development was carried out by the PACT team; they participated in training sessions and workshops, and a catalog was prepared with information on the most attractive tourist experiences offered by the 10 communities.
The Soloy Community, one of the 10 pilot communities, is the gateway to the mystical Ngäbe-Buglé indigenous region. [Photo courtesy of Panamá por Naturaleza]
The diagnosis identified both terrestrial and aquatic trails as well as activities that would highlight the communities’ nature and biodiversity. It also recommended improvements and investments needed for trails to join the ‘1000 km of Trails’ project, a national network of trails developed by the ATP to integrate local communities to tourism development.
Also, the diagnosis identified investments needed for the communities’ attractions to be better prepared for visitors. Some of these investments have already been made to improve the visitor experience; other community needs in infrastructure will be submitted to the government’s Social Cabinet. This includes needs for improvements in water systems, community lodging, energy efficiency, among other proposed improvements. These infrastructure needs will also be presented to NGOs and international organizations that have available funds focused on biodiversity protection, and empowerment of local communities, to achieve the outlined roadmap for the pilot communities.
Marketing Community Tourism
In parallel to the preparation of these local communities, marketing strategies are being worked with these local communities, especially through the integration of the communities’ experiences in the tourism catalogs of national and international tour operators.
To accelerate this integration process, a Community Tourism Experiences Innovation Contest was launched together with the United Nations World Tourism Organization (UNWTO), offering attractive prizes to the most innovative experiences in community tourism. As a part of the contest, we are facilitating alliances between community providers and tour operators, through different workshops and training sessions.
Panama Community leaders at ATTA’s AdventureNext Latin America 2022 Conference, hosted in Panama City. [Photo courtesy of Panamá por Naturaleza]
To position these community-based experiences in the international markets, Panama has been focusing in the adventure travel market. In February 2022, Panama hosted Adventure Next Latin America, with the theme: “Community-Climate-Connection”. In this event, the 10 representatives of the PACTO pilot communities held a leading role in promoting these community-based experiences directly to dozens of media representatives, international tour operators and businesses. Panama continues to engage with the Adventure Travel and Trade Association (ATTA), bidding to host other international events as a strategic priority to market these community-based experiences, targeting to attract the adventure travel market (valued at $683 billion in global spending per year according to the ATTA).
The Panama Sustainable Tourism Model as an Open-Source Template
In Latin America and many other parts of the world we share a common reality: we have incredible wealth when it comes to biodiversity and cultural diversity, but at the same time we have a terrible distribution of income. We see the Panama Sustainable Tourism Model as a great opportunity to improve the quality of life of rural communities, through the sustainable development of their natural and cultural resources.
Even though the work with local communities is just finalizing its first phase, we are starting to see positive results from the initiatives described above. Some national and international tour operators are integrating these community-based experiences to their catalogs, and are beginning to bring tourists to these communities. We are optimistic that these results will mature in time, and as this happens, we will be committed to share this Sustainable Tourism Model as an open-source template, which can be replicated in other countries committed to the development of local communities and the regeneration of the planet’s ethnic and biological diversity.
Another winner from the Top 100 – Every year, Green Destinations organizes the Top 100 Destination Sustainability Stories competition, which invites submissions from around the world – a vetted collection of stories spotlighting local and regional destinations that are making progress toward sustainable management of tourism and its impacts. From the winners announced this year, we’ve selected two more stories, this time from Zambia and Greece, that showcase different reasons for engaging the local community. Synopses by Josie Burd.
Tapping Local Wood-Carving Talent Gives Livingstone a Competitive Step Up – and a Lesson in Stewardship
Just 10km away from Victoria Falls, one of the seven natural wonders of the world, Livingstone relies on tourism for its main economic activity. However, the town of Victoria Falls across the Zambezi River in Zimbabwe was getting most of the tourism traffic. So how could Livingstone draw those people back in?
In 2019, their community created a Destination Management Plan (DMP) to brainstorm opportunities to improve the situation. They also formed a new multi-stakeholder destination management organization called Destination Livingstone. With the lockdowns of the Covid-19 pandemic drastically increasing their problem, decisive action was needed.
A traditional carved wooden sculpture featured in the ‘Forest of Faces’ art installation. [Photo courtesy of Green Destinations]
Peter Anderson, international designer and creative director of the DMP, with the help of Acorn Tourism Consulting, came up with a plan that would celebrate the talent of local sculptors and create an attraction to draw tourists into Livingstone. Their idea was to commission the first public art installation titled ‘Forest of Faces’ that would feature wooden sculptures celebrating the cultural heritage of the city.
Here are some of the steps taken:
Consulting meetings with the Visual Arts Council, the Livingstone Museum, the Livingstone City Council, Chief Mukuni, and the arts and crafts markets, committees produced a working group that would focus on how to execute the project, prepare the competition rules, and communicate with the artisans.
An open competition commenced that required artisans to submit a drawing of their intended sculpture, the narrative behind the sculpture, what kind of wood they preferred to use, the expected height of the sculpture, the anticipated cost, and a small sample of their work.
The working group selected and commissioned 21 sculptures from the submissions.
The artisans found tree trunks suitable for their sculptures and spent the next 6-10 weeks using basic hand tools to complete their projects.
The final sculptures were erected over a two-week period and opened to the public on March 23, 2021, with information boards detailing the artist and story behind each sculpture.
In May 2021 the Livingstone community hosted a family event to allow the artists to show off their work to loved ones.
Artists and their families at the Livingstone family event. [Photo courtesy of Green Destinations]
Results
As it was free and open to the public, the sculpture park quickly became an attraction that drew both domestic and international travelers into Livingstone.
The project itself created a platform to discuss deforestation and the importance of harvesting trees sustainably. Artisans who usually worked with teak and ebony tree varieties, which were scarce in the nearby areas, were encouraged to use wood from dead trees in the local vicinity that had similar qualities. Replanting was also an emphasis that taught artists and community members the importance of maintaining biodiversity. In honor of the project and of World Forestry Day, celebrated on March 21, artists and dignitaries were given trees to plant in their home villages.
Another winner from the Top 100 – Every year, Green Destinations organizes the Top 100 Destination Sustainability Stories competition, which invites submissions from around the world – a vetted collection of stories spotlighting local and regional destinations that are making progress toward sustainable management of tourism and its impacts. This entry, from the winners announced last year, showcases how a Brazilian community needed to rediscover itself in the face of growing popularity – and did. Synopsis by Supriya A. N.
A tour group visits a local church to learn about the customs and traditions that contribute to Bombinhas’ cultural identity. [Photo courtesy of Green Destinations]
Top 100 submission by Keli Regina Benvegnú, Discovering Bombinhas.
Bolstering the Identity of Bombinhas with Formal Training through Active Community Participation
Brazil’s coastal city of Bombinhas is a rising tourism destination, attracting close to 1.5 million visitors during its peak season of November to April.
The continuous influx of seasonal employees, entrepreneurs, and new residents has led to a blurred understanding of the city’s history, culture, natural attractions, customs, and traditions. The absence of an authentic source of information and the lack of knowledge-sharing has resulted in locals and tourism sector employees being unaware of the city’s history, which affects its identity.
To address this issue, Setur (Municipal Tourism and Economic Development Office) developed a training course about the city for both employees in the tourism sector and locals. Delivered by Discovering Bombinhas, the 12-hour training course is taught by graduates specializing in tourism, creatively known as Tourismologists. Divided into two sections, the course consists of a theoretical class followed by a tour of the city.
Importantly, the collective participation of locals and public-private partnerships is the highlight of this initiative. This can be seen throughout the two-day course:
Tourismologists develop a booklet containing historical facts and general information with assistance from public servants in the areas of Environment and Culture
A community resident, who is recognized as Master of Culture in local gastronomy and family agriculture, shares their knowledge and life history with students
Tourismologists lead students on a free city tour, made possible by partnerships with local tourist agencies
Museum visits teach students about the culture and history of their destination. [Photo courtesy of Green Destinations]
Visits to museums, historical squares, fishing reserves, art workshops, and boat trips are included at no extra cost, thanks to warm-hearted locals willing to share their stories for the benefit of the city
This course sets an example of how a community can come together to address a common problem of safeguarding and nurturing its identity through collective participation without any reliance on valuable public funds. Find the complete Good Practice Story (PDF) from Bombinhas city, Brazil.
Another winner from the Top 100 – Every year, Green Destinations organizes the Top 100 Destination Sustainability Stories competition, which invites submissions from around the world – a vetted collection of stories spotlighting local and regional destinations that are making progress toward sustainable management of tourism and its impacts. From the winners announced last year, we’ve selected this one from Guyana, which showcases how indigenous traditions can help communities revive endangered natural habitats, supported by responsible tourism. Submitted by Carla James-Vantull, Director, Guyana Tourism Authority. Synopsis by Jacqueline Elizabeth Harper.
Traditional Reverence for Arapaima River Fish Powers Community-Led Tourism in Rewa, Guyana
The giant, powerful arapaima fish of the Guyana rainforest, also known as the pirarucú, can grow up to 15 feet and 440 pounds. Its armor of tough, heavy scales earns it the moniker “swimming dinosaur”. South America’s largest river fish, it was once so revered by Guyana’s indigenous communities that taking one was taboo. But outsider harvesting beginning in the 1970s broke down the traditional ban. By the turn of the century, the arapaima were endangered by overfishing. Villagers were becoming alarmed. Community-led tourism held promise for a solution, as the arapaima and its habitat suited both ecotouring and catch-and-release fly fishing.
A mid-size arapaima fish. Photo: Rewa Ecolodge
Around 250 small Indigenous communities dot the map of Guyana. In one of these communities, Rewa, lack of economic opportunity forced a mass exodus of nearly 80% of residents over the years, leaving behind neglected farmlands and families torn by absentee husbands and fathers. Compounding these social struggles, the decline of the culturally significant arapaima added ecological pressure.
All this began to change when community-led tourism developed in the region.
In 2018, the Guyana Tourism Authority (GTA) launched the Community Led and Owned Tourism (CLOT) framework and toolkit, an initiative that has been instrumental in creating a positive impact within the Indigenous communities. The CLOT framework centers around “any Indigenous tourism enterprise owned and operated by the host community.” Unlike traditional models, the Indigenous community is at the forefront of activities and engagement with travelers. What’s more, CLOT also focuses on creating livelihood opportunities for young people and women through tourism.
There are six activities or steps for creating a CLOT framework:
Readiness, Governance, & Action Planning: First, the community establishes a Tourism Committee, tasked with creating a tourism development action plan. It also includes raising community awareness, assessing community needs and visitor readiness, prioritizing Tourism Committee actions, and completing a market readiness diagnosis and market-product match.
Building Capacity through Centralized and Hands-On Training: In this stage, peer-to-peer and shadowing training focus on topics such as business accounting, management and marketing, reservations and bookings, food safety and catering, etc.
Developing Tourism Enterprises & Product: The community then determines what can and should be shared responsibly with visitors. From there, they develop and package tourism experiences that suit the local natural and tangible assets, as well as intangible cultural heritage angles.
Establishing Market Linkages: This stage establishes market linkages and integrates market-ready products into the tourism value chain. Emphasis is placed on developing peer-to-peer experiences – homestays, in-home dining, and insider cultural experiences for instance – and then securing market access through sharing economy platforms such as Airbnb, Airbnb Experiences, Viator, EatWith, and Travelling Spoon.
Marketing Community Tourism Offerings: After the community agrees on their products and offerings, this stage focuses on marketing strategic action plans and visitor-ready products, mainly through the Guyana Tourism Authority – posting on the GTA’s website and social media channels, planning fam trips, and so on.
Marketing & Communicating Outcomes: The goal of this last stage is to implement a system for measuring and reporting the outcomes on a regular basis. Establishing a marketing dashboard and monitoring system that tracks and reports tangible results ultimately helps to share transparency with the community.
Through this multi-step process, implementation of the CLOT framework and toolkit arms Guyana’s tourism sector with a way to help achieve national aspirations for becoming a green state, while simultaneously benefiting the local Rewa community and its future generations.
Rewa Ecolodge. Photo: Nicola Balram
Through the CLOT framework, the Rewa Eco Lodge was born. Even with the challenges of closed borders and travel restrictions for approximately 5 months due to the pandemic, the Rewa Eco Lodge managed to sustain their 45 staff. And across the community, many youth in the Rewa community have had the opportunity to attain higher education. It has also allowed for enough financial sustainability to work with the Indifly Foundation and international experts to conduct studies and create a management plan to save the arapaima, and today, the arapaima population has been restored to more than 4,000 within the area – a triumph for this community.
The proven success of this framework in the Rewa community has led GTA to scale CLOT to other indigenous communities throughout Guyana. What’s more, the CLOT model has the potential to benefit communities in destinations around the world. Find the complete Good Practice Story from Rewa, Guyana, here (pdf).
Every year, Green Destinations organizes the Top 100 Destination Sustainability Stories competition, which invites submissions from around the world – a vetted collection of stories spotlighting local and regional destinations that are making progress toward sustainable management of tourism and its impacts. This entry, submitted in 2021 from Tunisia, shows how communities joined to stem the tide of rural outmigration with an inspiring approach to culturally authentic tourism development.
Cave dwellings of Dafar, Tunisia, [Photo courtesy of FTADD]
Submitted by Mohamed Hedi Kallali, Executive Director of The Authentic Tourism Federation Destination Dahar (FTADD)
In Dahar, Tunisia, Communities Collaborate to Revitalise a Dying Region
Tourism in Tunisia is usually concentrated on the coasts and Northern regions and is generally characterized as mass tourism. But not in the mountainous Dahar region of southeastern Tunisia— one of the most remote and untouched regions of the country, as well as one of the least developed and populated.
“Dahar counts 3000 years of human history of the Amazigh Berber Tribes, which is seen in the many ancient Amazigh villages scattered around the region. The proud local Tamazight communities are still practising their traditions, such as the art of weaving the colourful carpets or managing authentic oil mills, and lifestyle that was dictated to their ancestors by the arid climate of the region – to this day locals live in houses dug in caves, known as troglodytes, and use ancient techniques for water preservation.”– Mohamed Hedi Kallali, Executive Director of The Authentic Tourism Federation Destination Dahar (FTADD)
Over the past three decades, Dahar experienced a dramatic decline in its population levels. Matmata lost close to 99% of its population between 1970 and 2021, and villages such as Guermassa and Douiret are now abandoned, despite having the highest number of inhabitants in the 1950s.
Jazia running a weaving workshop. [Photo courtesy of FTADD]
The Dahar region and stakeholders from local communities decided to focus on sustainable tourism development to revitalize the region, create quality jobs and, at the same time, to preserve and promote local heritage and the natural and cultural landscapes.
One of the key challenges was collaboration in the local community – the region covers 9,312 km2 and is composed of three governorates and eight municipalities, each thinking about their own tourism goals and objectives.
Form a Federation and Agree on Principles
Despite these challenges, in 2018, the community created a Destination Management Organization (DMO) called the Fédération Tourisme Authentique Destination Dahar (FTADD). The FTADD is composed of 38 members — including local authorities — but mostly consists of small local enterprises, museums, and other attractions. Organizing this DMO involved more than 15 meetings and discussions with locals across the villages. But this extra effort proved to be essential —the communities put their faith in the DMO to support them, improve their skills or to assist as they set up tourist facilities.
Local artisan practicing wickerwork. [Photo courtesy of FTADD]
The FTADD established 10 guiding principles for the destination, including promoting authentic tourism, preserving local resources, valuing tangible and intangible heritage, craft, and original products, and respecting the local culture and visitors. In June 2021, the Sustainable Tourism Charter for Destination Dahar was adopted by all key community stakeholders, the municipalities, and the governorates.
FTADD is the first DMO in Tunisia and has become a beacon for sustainable tourism development in the country. WWF Tunisia presents Destination Dahar as a model of sustainable development. Inspired by the Dahar model and experience, other DMOs in Tunisia, such as one in Djerba, have been created.
Find the complete Good Practice Story from Dahar here.
Lessons from the pandemic have revealed how stronger rural communities can make for stronger cross-cultural touring, say Ann Becker and Jorge Moller Rivas. They propose a framework for doing so.
Ready for visitors: A Mapuche woman prepares a meal over a wood fire. [Photo by Maikel Sanchez]
Pandemic Insights Suggest a Course for the Future
As long-time travel leaders, we joined forces in 2019 to create and lead a US/Swiss women’s small group cross-cultural exchange trip predominantly in the Araucania region of Chile, home to the majority of the native Mapuche.
Our group experienced homestays in traditional rukas, stayed in locally owned lodges, and visited with many small business owners and community leaders, mainly women. Local guides led us on hiking adventures that showcased the extraordinary beauty of Araucania’s forests and lakes. They shared as well the interwoven history and culture of the communities for whom this area is home.
Experiences like this one illustrate what we call “human encounters”: Connecting visitors with local hosts in deep, meaningful ways—sharing and learning with one another; eating local specialties; building cultural bridges; and contributing to more sustainable communities and a healthier planet by integrating more sustainable practices.
Within less than a year of our return, the Covid-19 pandemic exploded globally. A new reality confronted many rural communities – how to keep the pandemic at bay and minimize human casualties while addressing income loss due to job and business disruptions. Hosting visitors was out of the question.
Located in central Chile, Araucania is one of the most diverse regions in the country, with rich culture, history, and environmental beauty. Scenic attractions such as rainforests, volcanoes, lakes, and the Andes combine with an indigenous culture to provide visitors with a special interactive experience.
Traditional Ways Help Cope with Covid
In some cases, the pandemic has been a catalyst to draw on traditional practices for safety and survival. For instance, in the Mapuche community that we had visited, Llaguepulli, the families have returned completely to farming and bartering different crops with one another to sustain themselves. Traditional practices have revived elsewhere as well.
The island of Rapa Nui (Easter Island), a special territory of Chile, is home to more than 7,000 people. Recognizing the island’s fragile heath care infrastructure and its many elderly residents, the Mayor responded quickly to the first signs of Covid in March 2020. He called the community to TAPU, the ancestral concept of self-care based on sustainability and respect. The community reacted by responding diligently to lockdown protocols which have led to successful virus containment.
In July 2020, the Mayor revived another ancestral principle, Umanga: teamwork among neighbors to help support one another and their communities. Many indigenous Rapa Nui inhabitants are now working together to cultivate the land and manage family gardens.
Crisis as Opportunity
The new Covid reality also offered new opportunities. In the community of Drake Bay on Costa Rica’s Osa Peninsula, the Covid disruption provided time for local leaders of the Drake Bay Nature Guides Association (AGUINADRA), to engage with residents, national park rangers, and other nearby communities in collaborative problem-solving and actions to address issues such as emergency food distribution, spikes in wildlife poaching, and area infrastructure improvements. Efforts such as these have helped to strengthen community connection, capacity, and resilience that will help mitigate the negative consequences of future pandemics or natural disasters.
An Aguinadra guide leads a client in crossing the Rio Claro in Corcovado, Costa Rica. [Photo by Maikel Sanchez]
Covid has thus revealed new everyday heroes, including local producers and suppliers, guides, and small business owners. With increased community recognition and appreciation, these local heroes now have greater pride in their efforts and identity.
Realizations
Living life in lockdown has also affected the vision and emotions of many travelers. Perhaps it took the pandemic to realize fully the importance of connections and spontaneity with others. While technology has afforded virtual connections for many, it is no replacement for physical proximity and time together. As the months dragged on, we have yearned for connection even more.
Other realizations have come into play as well. These include the freedom and joy of being outdoors for one’s physical and mental well-being and a deeper appreciation of nature’s gifts.
The group celebrates a successful hiking adventure amongst the scenic mountains and volcanoes of Araucania. [Photo by Maikel Sanchez]
Life in lockdown has also contributed to a growing awareness and appreciation of local businesses and their importance in home communities. The pandemic put a spotlight on area farmers and local business owners who were able to sell food and essential wares while major supply chains stumbled. These are the people who helped sustain their neighborhoods; in turn, their communities often stepped up to help support them when they faltered due to ongoing Covid restrictions and illnesses. Neighbors began to understand that they were doing more than buying food from a restaurant; they were supporting mothers, fathers, and families whose lives were intrinsically intertwined with the well-being and vitality of the community.
In addition to Covid, the year since George Floyd’s death has begun finally to illuminate for many that connecting with people and communities different from our own teaches us, pushes us, and sometimes forces us to confront our normal way of thinking and operating. These learning muscles are absolutely vital in the ongoing fight for racial justice in destinations anywhere.
Human Encounters Framework
The pandemic put human needs and connections front and center. As we think about the future of tourism, we propose taking what we are learning about ourselves and one another to encourage more “human encounters” such as those of our Chilean cross-cultural exchange two years ago, as well as earlier individual efforts that we have made in Central and South America.
We envision a Human Encounters Framework that includes the following dimensions:
Greater appreciation, respect and economic support for host communities;
Deep cross-cultural engagement and increased pride in purposeful travel;
Diversification of offerings, suppliers, and sustainable value chains for the travel industry;
Contributions to repair and regeneration of the destination and the planet.
The Human Encounters Framework can be an important change factor in the development of rural communities and destinations post-pandemic. A focus on the autonomy of local communities and stronger bonds among the different actors in the value chain is a good foundation on which to build powerful cross-cultural experiences with visitors.
Trips centered on human encounters must be designed with sustainability in mind. They should, prioritize care for local identity, traditions, and values, as well as for the natural surroundings, minimizing detrimental impacts and respecting limits of acceptable change. We hope this can lead to more co-development of visitation protocols that are in the best interests of travelers, local communities, and destination ecosystems,
In Drake Bay, Costa Rica, there are signs that this is already happening. As the nature guides have resumed carefully leading small numbers of visitors into Corcovado National Park and contiguous reserves, these local stewards are proud to share stories of how they helped combat poaching and improve and diversify trails in the protected areas.
Over time such travelers will become change agents themselves and build greater awareness of the importance of rural communities – their identities, their interactions with natural surroundings, and value of their work.
How to present an indigenous culture “written in the land” to tourists? Along with Laura Hope, communications manager at Coast Funds, Bert Mercer, economic development manager for Nisg̱a’a Lisims Government,describes the process of tying together a culturally sensitive tourism experience for visitors to the Nisga’a First Nation in British Columbia, Canada.
Nisga’a chiefs, elders, matriarchs, youth, and guests celebrate the raising of a Pts’aan (totem pole) in Gitwinksihlkw. Photo by Gary Fiegehen, courtesy of Nisga’a Lisims Government.
Written on the Land—Weaving Together a Cultural Tourism Story
The Nisg̲a’a Highway, running through the heart of our Nation’s lands in Canada’s rugged northwest coast, was given the numeric designation 113. The number was not chosen arbitrarily; between 1887, when Nisg̲a’a chiefs travelled to Victoria to demand recognition of Title, and 2000, when the Nisg̲a’a Treaty was ratified and the Nisg̱a’a Lisims Government passed its first law, exactly 113 years had passed. Over the next five years, our government extended and upgraded the highway, connecting the four Nisg̱a’a villages and inviting the world to visit.
The lands and waters of my First Nation, encompassing 200,000 hectares from the K’alii Aksim Lisims (the Nass River) to the Hazelton Mountains is astounding in its beauty. It is a place of aquamarine waters, soaring snow-capped mountains, and an enormous lava field. The story of our people is written on the land, so visitors to our lands are offered more than breathtaking scenery—they are offered the opportunity to experience Nisg̱a’a culture.
The plentiful resources of the Nass Valley have supported Nisg̱a’a citizens for millennia. Photo: Gary Fiegehen, courtesy of Nisga’a Lisims Government.
Bringing Cultural Tourism to the Nass Valley Visitors to the Nass Valley are greeted by Txeemsim, a super-natural being who brought light to the Nass River in a time when Nisg̲a’a lived in semi-darkness. His image is the centrepiece of the Nisg̱a’a cultural marketing and tourism initiative. The initiative was expanded and enhanced to develop an auto-tour route along the Nisg̲a’a Highway, in addition to a brochure to guide visitors along the route and a website devoted solely to tourism in Nisg̲a’a lands. The project and the partnerships that developed as a result have boosted tourism in the Nass Valley, raised the profile of entrepreneurs in the four Nisg̲a’a villages, and reinforced the sovereignty and culture of the Nisg̲a’a Nation.
Nisg̱a’a lands have been dramatically shaped by the volcanic eruption of Tseax Cone. The eruption 263 years ago – Canada’s most recent – irrevocably moulded the surrounding landscape and lives of the Nisg̱a’a people. The lava traveled into the nearby Tseax River, damming it and forming Sii T’ax (Lava Lake). It traveled 11 kilometres north to the Nass River filling the valley floor for a further 10 kilometres. Two villages were destroyed, and 2000 people perished.
The land, with its storied and scenic landscape, is a perfect fit for a tourism initiative. And tourism, with its many cultural and economic benefits, is an ideal undertaking to pursue.
As economic development manager for the Nisg̱a’a Lisims Government, it has been my job to develop our tourism industry. According to a 2019 report, the Indigenous tourism sector is outpacing Canadian tourism activity overall. The direct economic benefits of the Indigenous tourism sector was valued at $1.7 billion in 2017, having grown 23% over the previous three years.
The whole idea of the cultural tourism initiative was to draw people into the Nass Valley. We had a number of tourism elements in place throughout the valley—a volcano tour, the Nisg̱a’a Museum, our hot springs, and a unique and culturally rich landscape—we just had to package everything together.
The centrepiece of the initiative, an 18-stop auto-tour along 100 kilometres of the Nass Valley, takes visitors to culturally significant stops, all within an easy walk of the Nisg̱a’a Highway. The auto-tour signs create driver awareness by improving wayfinding, stimulating interest in our culture, and providing visitors with cultural, social, and geographic interpretations of our lands.
Bert Mercer, economic development manager for the Nisg̱a’a Lisims Government stands in front of the newly opened Vetter Falls Lodge. Photo by Laura Hope.
By tying all the attractions together in this way, we can welcome visitors to stay longer. We can point them to local accommodations—like Vetter Falls Lodge—and local places of significance. We want visitors to get to know, and fall in love with, Nisg̱a’a lands.
The Nisg̱a’a tourism and marketing initiative exemplifies Indigenous cultural tourism, the symbiotic relationship between visitors who want to have an authentic cultural experience and First Nations like ours, who want to share and strengthen our culture.
Lessons Learned
Government Dynamics: I’m proud of the work I’ve done for our government in developing the cultural tourism initiative to bring visitors into the Nass Valley, but the project has faced its share of challenges along the way.
One of the more challenging aspects was working to ensure that the initiative reflected the vision of each of the four Nisg̱a’a villages. Though I work for our central Nisg̱a’a Lisims Government, early on I began working closely with the governments of the four villages to develop and approve the auto-tour and brochure.
Tourists outside of Bonnie Stanley’s U See Food U Eat it restaurant in Gingolx. The restaurant is gaining international recognition; visitors are starting to return each summer from Europe. Photo: Laura Hope
One of the keys to success has been developing a steering committee consisting of representatives from Nisg̱a’a Lisims Government and each of the four villages. We developed a terms of reference for the committee that clearly outlined its scope, what kind of recommendations it can provide to leadership, and what types of projects it can become involved in.
If I were starting this project over again, I’d put my steering committee in place right from the very beginning, even before planning with a consultant. They are the stakeholders and can help overcome the siloed nature of government structures.
Importance of Branding: In order to establish Nisg̱a’a Tourism as an international-quality product, I worked closely to follow the established brand guidelines of our government. The government designer, Jim Skipp, always reinforced that following brand guidelines is of the utmost importance and can really lend strength to a tourism initiative.
Cultural Sensitivities: I also worked closely with our elders to ensure the Nisg̱a’a language was responsibly incorporated. Though the process took time, it was so important to include the language and cultural interpretations into the auto-tour. Providing wider access to culturally significant sites like the hot springs, and the lava bed memorial park required careful thought and planning.
The hot springs are increasingly becoming a destination for outside visitors and we have to manage that impact with a desire to protect our cultural sites.
Allowing Room for Growth: The auto-tour and brochure were purposefully designed to allow for growth of tourism in the region. We knew we’d be opening Vetter Falls Lodge—owned and operated by the Nisg̱a’a Lisims Government—and wanted to make sure we could add that to the printing of the auto-tour brochure.
The COVID-19 pandemic has paused tourism across the world. Here in the Nass Valley we are using this time to thoughtfully prepare for local tourism in the coming year when our Nation is ready again for visitors. We look forward to a time in the near future when we can once again welcome the world to our home.
Learn more about the Nisg̱a’a Cultural Tourism Initiative at coastfunds.ca
[Above: One stop on a food tour—a meat vendor at Madrid’s Mercado de Antón Martín.
All photos by Eugene Kim.]
Building Better Culinary Tourism by Supporting Local Businesses
The clues to a good, local food establishment were there, even before tasting their food: the silver-haired customers lining up with an assortment of families, single professionals, and students, and the exchange in Spanish coming from behind the counter as Jesús begins wrapping up some meats.
“Hi Maria! How are you doing? And how’s your dad?”
“Well, he’s better, but….”
Eventually, the food (excellentjamón ibérico and jamón serrano— Spanish celebrities in the cured meat world) proved the lines and repeat customers were warranted.
I had visited the meat shop in Mercado de Antón Martín, a market of fresh and prepared foods beloved by madrileños, with a food walking tour in early March. That tour, taken with Devour Madrid Food Tours, along with some exchanges with its co-founders, brought up the importance of supporting mom and pop shops. (Note—To keep the trade secrets of Devour Madrid’s food tours, I have, as much as possible, tried to keep the food and drink businesses visited during the tour anonymous.)
Key to having successful food tours? Be a responsible tourism operator.
Olive vendor at Mercado de Antón Martín.
Growth in food tours means greater need to do it well
Lauren Aloise, one of the co-founders of Devour Madrid, remembers that when she first started, there wasn’t a lot of competition. “In 2012, there were two companies I knew of offering evening tapas tours in Madrid— but no one, as far as I can remember, offered daytime food tours,” says Aloise. However, Madrid now has over a dozen food tours listed just on TripAdvisor alone. Devour Madrid, which offers both daytime and evening tours, currently stands at the top of food-specific tours on that TripAdvisor list.
James Blick, another co-founder of Devour Madrid, attributes the success of Devour Madrid to a few key factors: adhering to ethical business practices that value transparency (no cash transactions) and fair wages (paying its employees and the establishments it works with well), hiring storytellers with a passion for Spanish food and culture as guides, and crafting food tours that visit small, local food and drink businesses.
“A food tour is about more than food, it’s about telling stories and about sharing the history and culture of a place,” says Blick.
“It’s about promoting responsible tourism…supporting the local economy by supporting family run businesses that make Spain so unique,” says Aloise.
It bears repeating. Their entire business model is based on supporting small, local, family-run businesses, which has been a key element to their success.
A Spanish porra (thicker cousin to the churro) and chocolate (for dunking).
For example, instead of working with the most popular (most reviewed) churros con chocolate shops in Madrid (which happen to be a local chain), Devour Madrid works with independent businesses. Not that Devour Madrid has anything against chains, but the strong relationship it has with the friendly shop owner, along with the shop’s non-touristic, neighborhood feel (where you’re more likely to rub shoulders with locals than with other tourists) is the essence of Madrid that it wants to share with its clients.
Mom and pop shops: Sense of place guardians
Small businesses help create and reflect the character of a place – giving communities at the macro level (cities, regions, and nations) and the micro level (blocks and neighborhoods) their character and identity. For example, in the posh neighborhood of Salamanca, you’re more likely to find expansive, upscale cafes rather than the smaller, hipster coffee shops in the artsy neighborhoods of Lavapies, La Latina, and Malasaña.
A strong sense of place is crucial to attracting travelers and building up a loyal following for a place, a following who will not only share their positive experiences on- and offline, but also become repeat visitors. This, then, becomes mutually reinforcing, as the attraction and retention of travelers to a destination keeps that destination and sense of place living and thriving through tourism.
“‘Living like a local’ has become an essential part of getting under the skin of a destination for many travelers. They are looking for more authentic holiday experiences,” according to the Association of British Travel Agents (ABTA). Because small, local establishments are often the ones frequented by locals, they provide “instantaneous, hospitable immersion into a foreign place.” That is not to say that chains can’t provide good, local fare and aren’t popular with locals, but it’s the smaller places where you can actually be a part of the local culture. It’s where the owner might have photos of their family members or local celebrities on display, where artwork from local, emerging artists might adorn the walls and be available for purchase, or local food and drink might be incorporated into the menu. A smaller establishment often allows for more opportunities for interactions with local patrons and with the owners themselves. And smaller establishments may also be more prone to creating their own homebrew or special recipes, such as vermut de grifo (vermouth on tap) or cocido (a traditional madrileno stew), offering food and drink that can be found nowhere else.
Vermouth on tap, a quintessential Madrid drink.
History and context
Storytelling and food have always gone hand in hand. Whether it’s sharing stories over food or the food itself telling the story. By visiting small, local businesses, you are often supporting a family or partnership – each with their own, unique story of how their restaurant, or bar, or market or other food business came to be, and how it’s been shaped by and shaped its neighborhood. Whether the business is 2 months old or 200 years old, each has a relationship with its neighbors and neighborhoods and provides a space for developing bonds among neighbors. For example, during my food tour, I learned about an 80+ year old wine and cheese shop that had almost closed when its proprietor was imprisoned for helping Socialists during the Spanish Civil War. But his family carried on without him, even during the very lean times of the war. We weren’t able to meet the third generation shopkeeper that day, but it’s good to know that he’s around and able to chat with visitors – to provide them with both a face and a story for his shop. Sure, you can read about the history of Madrid or its various neighborhoods and then visit points of interest. But why not also interact with a place and its history by talking with the 1st, 2nd, 3rd and beyond generation of a family that has stayed connected to and supported an area by running a small business there? Or find out the untold stories of new small business owners who know a neighborhood first hand? That kind of engagement enhances the history and culture of a place. By often giving people more direct experiences with the unique people and places that are a part of a culture’s history, mom and pop shops can push the experience beyond just ticking the “I’ve been there” box.
This 80-plus-year-old family-operated tapas and wine bar includes a shop.
Cultural introductions and bridge building
Small, local food and drink establishments are often the gateway to new foods and new destinations. Because these businesses are rooted to a place and have developed relationships with and support other small businesses, they often carry products that can’t typically be found in some of the larger establishments. You might get introduced to a rare artisanal cheese that’s produced in very small batches by a new cheesemaker or a wine from a yet-to-be famous wine-producing region.
Cheeses from various regions in Spain (My favorite: a cow’s milk cheese from Galicia, accompanied by a sliver of quince paste, on the lower right).
And as you get your insider information and learn about new products—and perhaps, new destinations—you might be inspired (or hooked!) to keep buying those products or to visit the source of those products. For example, one soft cow’s milk cheese that I loved during a cheese and wine tasting on the food tour, showed up again in another establishment—only this time, in bulk form that I could take home with me! The tour also reaffirmed that the regions of Extremadura, Asturias, and Galicia need to be a part of my Spain trip list, as it featured excellent foods from these less traveled regions.
Lasting memories
Of course, great trips mean great memories. And when paired with great food, great trips can turn into favorite trips, installing them into the memory banks’ hall of fame, where they have longer staying power and easier recall. By providing good food, stories that connect people to places, and a more authentic cultural experience, small, local establishments help build better destination memories for travelers. These memories, in turn, build up enthusiasm for a place, translating into better reviews and recommendations for that place and making repeat visits more likely. Living (for the moment) in Madrid, I know that I will be going back to at least a few places featured on the food tour and take visiting friends to those places. Because food memories are especially palpable, they have the power to change both hearts and minds. An especially good dish, such as the one featured in its namesake movie Ratatouille, can (spoiler alert) have the power to transform even the most demanding and fearsome critics into friends.
Longevity through diversity
Maybe the greatest strength of small businesses is how they contribute to the life of a community by providing the lion’s share of commercial diversity. It’s this diversity that helps give a neighborhood, a town, a city, a region, its quirkiness and character and what influential (and prescient) urban activist, theorist, and author Jane Jacobs identified as being not only “an indicator of a vibrant, social place, but also economic vitality.” Although Madrid has lost many small businesses to the global recession in 2008 and to a rent-control scrapping law that took effect in 2015, many still remain, giving Madrid’s neighborhoods their distinct identities and feel. Feel like stepping back to old-school Madrid with stores as specialized as ones dedicated to selling honey or embroidery supplies? Check out the neighborhood of Prosperidad. Need to find a neighborhood with a mixture of old and new restaurants, bars, and shops, but that has more of a residential vibe instead of a touristy one? Head to Chamberi. And while Madrid may not have the level of racial or ethnic diversity that can be found in other, larger cities or in countries more heterogenous than Spain, it does—through it’s diverse small businesses—encourage a diversity of ages and socioeconomic background among its patrons.
Whether I’m waiting in line behind Señora Maria for some jamón serrano from Jesús or behind a group of school kids for some horchata at a local horchatería (a business specializing in horchatas), my patronage at these small businesses is not just feeding my cravings for Spanish food, but also, the soul of the city itself—helping to preserve Madrid’s identity and past, while at the same time, supporting its future.
[Above: An alpine landscape evokes “Slovenia Green,” the country’s national program for destination management, recognized as one of the Top 100. Photo: Jonathan Tourtellot]
The winners of the 2016 Sustainable Destinations Top 100 contest were announced in Ljubljana, Slovenia on 27-28 September. You can see the complete list below. A word of explanation on what this list is, and what it is not:
The Top 100 is a competition, not a systematic survey of all the world’s destinations to see which are the most sustainable. As a contest, it requires entries—either applications filed by the destinations themselves, or nominations filed by anyone else. The Top 100 are the best of those entries, reviewed, evaluated, and screened by an international panel of experts.
We at the DSC were pleased to co-direct the competition, headed by Albert Salman of Netherlands-based Green Destinations. As previously noted, we consider it the closest thing so far to the National Geographic’s surveys of destination quality conducted 2004-2010. There are differences. The Nat Geo surveys polled experts on a pre-assembled list of destinations, who rated them from excellent to poor based on six criteria. Top 100 winners, on the other hand, derive from voluntary entries subsequently subjected to expert evaluation. The Top 100 competiton does resemble the Nat Geo stewardship surveys in a key way: It measured destinations against an entire range of 15 criteria, shown below, that define the broad spectrum of destination excellence—environmental performance, of course, but also such elements as historic preservation, scenic appeal, cultural integrity, and so on.
Here, then, are this year’s Top 100:You can see these destinations mapped and illustrated at the Top 100 website.
Below are the Top 100 criteria. Winning destinations did not have to meet all 15, but did have to measure above a minimum acceptable standard. Destinations that came close will receive recommendations on how to improve.
Each of the winning destinations has a story to tell. We will incorporate the better-known places into our Destination Monitor list. Over the next few weeks we will look at a selection of them and report on what they are doing right. For starters, here’s Valere Tjolle’s report on County Down, Northern Ireland, a Top 100 listee. And here is my own commentary about Slovenia Green in Nat Geo Voices.
Perhaps other destinations will find some of the Top 100 achievements inspirational. The value of a competition such as this is to show what can be done, provided people care enough to do it.
[Above: Rolling Americana Survives in Today’s Cuba. Photo: Lucy Matthews.]
Relations between the United States and Cuba are changing, and have been since late 2014 when President Obama began normalizing ties.
While tourism itself is still banned, United States citizens can legally visit Cuba under twelve travel categories. My May 2016 group trip fell under the “educational activities” umbrella, and was organized by the Center for Responsible Travel (CREST) and Cuba Educational Travel (CET).
Warming relations between the US and Cuba, including expanded ways for Americans to visit, have led to a huge increase in travel to the country. It is not uncommon to hear Americans saying they want to visit Cuba “before it changes” and citizens of other countries scrambling to visit “before the Americans ruin it.”
Tourism has been a part of the Cuban economy for some time, however with large increases in US visitation, it is likely to change. With improved relations with the island nation, American tourism companies are looking for ways to put down roots in Cuba. Our visit coincided with the first journey of an American cruise ship (Carnival Fathom) coming to the island nation in more than 50 years.
At one point, we had a fascinating tourism lecture from economist Rafael Betancourt. Among many thought-provoking components of the discussion, he mentioned that due to a current lack of sufficient levels of tourism infrastructure in port cities, increases in cruise ships to the island are considered beneficial (with a floating hotel, increased visitor numbers don’t have to mean an accommodation overflow).
As visitation to Cuba increases, there are some who are concerned about what form this tourism might take.
Hotel Moka Las Terrazas complements the landscape. Photo: Lucy Matthews.
A positive example of ecotourism was Hotel Moka Las Terrazas, where we stayed in the mountains our first night in the country. It is an ecolodge created to exist in harmony with nature and to bring visitors to the small community of Las Terrazas, where inhabitants aim to live in balance with the environment. To achieve this aim, many residents help with reforestation projects. The community benefits from Hotel Moka because tourists visit the local shops, restaurants, and cafés.
Another form of tourism held up as a positive example was that of “casas particulares.” Similar to Airbnb, casas particulares are often structured as visitor housing in a separate section of the owner’s permanent residence. We spent a few days in casas particulares in the town of Viñales. This was a great way to spend more time with local Cubans, to eat home-cooked meals and to experience an approximation of day-to-day Cuban life.
A “casa particular” in Viñales, Cuba. Photo: Lucy Matthews.
The task ahead for Cuba is to figure out how tourism can benefit rather than overwhelm or commercialize the island nation. From what we heard on the trip, there does seem to be interest in managing Cuban tourism in order to maintain what makes Cuba “Cuban,” however there didn’t seem to be a high level of coordination around this aim.
What Cuba I will see if I return in 10 years? Today’s visitors who say they want to see the island before it changes—likely picturing those elements of island life that are remnants of the 1950’s—are probably right: The island will change. This doesn’t have to be a bad thing. If change is managed properly, tourism can do what it does best: highlight a distinctly Cuban sense of place and be an economic driver and catalyst for cross-cultural exchange. If left to a mass-touristic model, the Cuba I visit in 10 years may more closely resemble Miami than Havana.
Destination Stewardship Report – Vol. 3 No. 2 – Fall 2022 
