Key Takeaways from CREST’s Forum On Destination Stewardship

What does it mean to implement a destination stewardship model? What are the successes and challenges communities face throughout the process? And what does a shift towards stewardship mean for destination marketing? Alix Collins summarizes the key takeaways from the 2022 World Tourism Day Forum.

A Better Way Forward

For this year’s World Tourism Day Forum (27 Sept. 2022), we at the Center for Responsible Travel (CREST) wanted to shine a light on destination stewardship. Initially, we were going to focus solely on the mindset shift from marketing to management, but implementing the destination stewardship model isn’t just about making that shift. It’s also about governance, funding structures, stakeholder engagement, political will, and community and private sector buy-in.

So we shifted our focus. The first panel focused on implementing the destination stewardship model. In theory, bringing people together for better destination stewardship sounds easy. In practice, however, it can be challenging to implement. While there are fantastic models across the world, we decided to focus on US destinations because of the political and cultural landscape that poses unique challenges. The second panel focused on rethinking destination marketing, moving from tourist-centric marketing that aims to get more heads and beds and towards community-centered storytelling that aims to capture a destination’s sense of place and benefit the community in ways requested by the community.

Our speakers included: Jonathan Tourtellot (Destination Stewardship Center), Seleni Matus (International Institute of Tourism Studies), Ilihia Gionson (Hawai‘i Tourism Authority), Dawnielle Tehama (Willamette Valley Visitors Association), Dr. Brooke Hansen (University of South Florida), Sven Gonstead (Big Bay Stewardship Council), Lebawit Lily Girma (former Editor-At-Large at Skift), Rob Holmes (GLP Films), JoAnna Haugen (Rooted), Jayni Gudka (Unseen Tours), Tom Smith (Intrepid Travel), Andreas Weissenborn (Destinations International), and Diwigdi Valiente (Panama Tourism Authority).

Key Takeaways

Collaboration is Key

In his keynote address, Jonathan Tourtellot said that a “lack of a collaborative structure at the destination level is why I’ve become a relentless advocate for the creation of destination stewardship councils, by whatever name, [to take] care of the ultimate tourism product, which is a place – a place where people live.”

We can accomplish more together than we can apart, and yet doing so is easier said than done. Collaboration is about more than sharing ideas. As Dawnielle Tehama, mentioned, it’s about stakeholders co-designing and co-deciding tourism policies and practices that impact everyone in the community. And a step beyond that, it’s about co-managing as well.

In Willamette Valley, this looks like developing and adopting a place-based strategy by “connecting and building bridges between different sectors of the tourism industry, and starting to have the conversation with our state and local agencies, our DMOs, and other stakeholders,” she said, including the wine industry, hospitality, lodging, guides, operators, and outfitters. In Big Bay, Michigan, an isolated, rural community, it looks like connecting stakeholders through formal and informal means, from surveys and in-person forums to their annual Fall Festival.

There is no one-size-fits-all model

Every destination is different. Dr. Brooke Hansen and two of her Florida’s Keep America Beautiful affiliates are following a model inspired by the work of Ilihia Gionson and his team at the Hawai‘i Tourism Authority (HTA), but the models are vastly different. In Hawai‘i, we are seeing a top-down approach, with HTA leading the effort to co-develop island-wide destination management plans with counties and visitor bureaus. In Florida, there is a lack of direction from the state level, so Dr. Hansen and others are taking a more grassroots approach. By bringing together nonprofits, volunteers, tourists, and academia, they are testing a model specifically designed for Florida but one they hope others can look to.

We need to manage our invitations

Overtourism was a problem before the pandemic. Residents of Barcelona and Venice, for example, took to the streets to protest the unsustainable influx of tourists into their cities in 2017. But during the pandemic, tourism ceased in many places and exploded in others, primarily in destinations where travelers could experience the outdoors. As a result, many destinations, including Hawai‘i, began to rethink their relationship with tourism.

“In Hawaiian culture, there’s a specific protocol towards asking for entry and being granted entry,” Gionson noted. With limits on the number of people allowed in specific places, they can better manage funds and staffing. It also allows them to say, “I’m sorry, I can’t invite you in at this time, the other 2,000 people are invited in, you’ve got to wait a minute. And that’s something that I think the market just needs to understand in these times when demand is this great for these finite resources.”

If we want to be more authentic, we need to be more inclusive

“The market is demanding more authenticity…there’s only one source of authenticity, and that’s the community, you can’t counterfeit it, can’t manufacture it,” said Gionson. Andreas Weissenborn also noted that in a world where destinations are competing for tourists around the world, you need to have a brand, and “if you build an authentic and inclusive, distinct brand, you inspire people to want to visit you.” This brand, he notes, isn’t created or owned by a destination organization but is developed and owned by the community.

Being authentic also means being inclusive, which doesn’t solely mean gathering input from communities but giving them agency over developing tourism policies, practices, and products.

Jayni Gudka discussed the importance of including voices from marginalized communities not only in destination marketing but also in development of tourism products. For community tours, she notes, this means asking who is deciding what’s included and excluded from the tour, and who gives the tour, particularly whether it’s someone from the community or outside of it. “For us at Unseen Tours, it’s really important that we don’t speak on behalf of people with experience of homelessness and marginalization, who are our tour guides, but that we provide them with opportunities to share their own stories and opinions with the world through their walking tours.”

Diwigdi Valiente shared similar insights from working with indigenous communities in Panama, who are now seeing more representation at all government and business levels. “Now, we are not just the ones that dance in order to show our culture to visitors, but we’re also being part of the of the tourism chain, not only being the providers of services, but also being more involved in the tourism management.”

We need metrics that matter

We need to move beyond metrics that promote quantity over quality and towards metrics that matter. Communities around the world are being pushed to their breaking point as unsustainable numbers of tourists visit their destinations and put a strain on their resources as well as natural and cultural assets.

Tom Smith noted that the “ultimate measure of success has to be the long term health of the communities that that we visit on our tours….Destinations that truly embrace and engage and consider the happiness of residents, hosts, and travelers will ultimately create the most economic and social value for everybody.”

It’s not about tourism

JoAnna Haugen said it best: “It’s important to consider [that] when it comes to community-focused tourism, it’s not about tourism. The focus really needs to be on the holistic well-being and care of the community, and tourism is a vehicle or a tool that can support that, if and when appropriate.”

We at CREST couldn’t agree more. CREST’s mission and vision for tourism embody this same principle. Tourism is not a product but rather, a mechanism through which communities can improve livelihoods for themselves and their neighbors, conserve and raise awareness about their most precious natural assets, share their cultural heritage and ideas, and spark meaningful entrepreneurship opportunities and positive change.

Ultimately, as Tourtellot notes, “tourism done well can help protect these places. Done badly, it can help destroy them. Good destination stewardship can make the difference.”

Missed the 2022 World Tourism Day Forum? You can watch the recording here.

Info You Can Use from the Coastal Tourism Symposium

Actionable information presented at the Coastal Tourism symposium held in Grenada, July 2014

“I think this third of CREST’s coastal tourism symposiums was the most useful yet,” says our portal editor, Jonathan Tourtellot, a symposium presenter and moderator. The symposium, organized by the Center for Responsible Travel (CREST), focused on coastal tourism in regards to sustainability, impacts on local and global markets, and the future of coastal tourism. Continue reading

Beach & Cruise Tourism: Volume vs. Value

[Above: Three cruise ships at the Philipsburg pier in St. Martin. Photo: Jonathan Tourtellot]

July Symposium in Grenada to Address Worldwide Coastal Tourism Overload

Tourism based on sun, sand, and sea is the largest, fastest growing, and most lucrative sector of the tourism industry. Globally, 12 of the 15 top international destinations – including Mexico, France and the United States — are countries with coastlines. In the U.S., three coastal states (New York, Florida and California) host nearly three quarters (74%) of the total number of overseas visitors to the country. And Mexico has over 2,000 hotels along its Pacific, Gulf, and Caribbean coastlines.

The growth and expansion of cruise tourism has been even more dramatic, with the number and size of ships, passengers, ports of call, and profits all on the rise. Cruise tourism is dominated by three main cruise lines – Royal Caribbean, Carnival, and Star/Norwegian Cruise Lines – which control 90% of the North American market. From 1970 to 2012, the cruise industry grew 40-fold, from 500,000 in 1970 and 4 million in 1990, to 20 million in 2012. Ship size increased from 500 – 800 passengers in the 1970s to today’s “floating cities”, the largest of which accommodates over 7,000 passengers and crew.

Cruise and all-inclusive coastal resorts are expected to remain popular, as increasingly urbanized travelers in the Americas, Europe, and Asia seek sun and sea combined with easy-to-book, fixed-price, and standardized holiday packages. Cruise and resort bookings have become the bread-and-butter business for tour operators and travel agents. And tourism-dependent countries, which typically measure success by increased tourist arrivals, have put out the welcome mat for big box coastal resorts and mega-cruise ships.

Environmental and Social Impacts

The expansion of coastal and marine tourism has, however, led to a range of serious environmental and social problems. These, in turn, have spawned increasing resistance from coastal communities and environmental groups, alarmed by destruction of mangroves and coral reefs, competition for fresh water and other scarce resources, rising real estate prices, and displacement of local fishing and farming communities.

High-volume, low-margin beach tourism in Spain. Photo: Jonathan Tourtellot

High-volume, low-margin beach tourism in Spain. Photo: Jonathan Tourtellot

In April 2013, for instance, a group of eleven conservation organizations petitioned Mexico’s Commission for Environmental Cooperation to stop development of four massive tourism resort projects around the Gulf of California. They charge that the projects violate Mexico’s environmental laws and threaten unique coral reefs and mangrove ecosystems as well as endangered species of whales, sharks and many types of migratory birds. And currently, in Haiti, the extremely poor residents on the tiny island of Ile-a-Vache are protesting government moves to expropriate their land to make way for high-end resort development.

Cruise ships have also caused a range of environmental problems. Beginning in the late 1980s, garbage dumped by cruise ships was washing up on Florida beaches and the Gulf of Mexico coastlines. Cruise lines have faced a steady stream of fines for illegal dumping. Between 1998 and 2002, for instance, the cruise lines paid over $50 million in fines. A combination of new regulations, NGO campaigns, and bad press has led cruise companies to take series of steps to clean up their practices – and their image. However, by the new millennium, civic activism had expanded to also include concerns about cruise ship impacts on destinations, both ports of call and home ports. Public protests have percolated in destinations as diverse as Hawaii, Alaska, Key West, Charleston, S.C. in the U.S.; Venice, Italy; Cozumel, Mexico, and Bermuda in the Caribbean.

The Economics of Cruise and All-Inclusive Resort Tourism

The economic model of cruise lines and all-inclusive resorts is largely the same — to keep tourist spending concentrated within the business – and this, in turn, has negative consequences for the economies of coastal destinations.

The cruise sector’s economic success is facilitated by a legal loophole: the “flag of convenience.” The three major cruise lines, while headquartered in Florida and carrying mainly American passengers, have registered their ships offshore, in Liberia in West Africa, Panama, and, the Bahamas. This allows them to circumvent a range of U.S. laws, including minimum wages and tax liabilities as well as safety standards, inspections, and environmental and labor laws.

In addition, on-board spending is an increasingly important part of cruise line income, ranging, according to a UN World Tourism Organization study, to between 25% and 35% of total income.   Cruises have a captive market within ships as well as at ports, with onshore excursions and facilities often owned by subsidiaries of cruise lines. According to another recent study, the average customer spends about $1700 for a cruise, including on ship and on land expenses and the majority of these expenses are captured within the cruise ship.

Fifty percent of cruise tourism takes place in the Caribbean where it goes toe-to-toe with land-based tourism. Both bring about 15 million visitors a year, but, according to the Caribbean Tourism Organization (CTO), land-based, stay over tourists spend 13 times more than cruise passengers ($994 vs. $77). CREST’s studies in Central America (Costa Rica, Honduras, and Belize) found similar disparities, with stay over visitors spending between six and eighteen times more than cruise passengers. These findings from the Caribbean and Central America confirm that stay over tourism is far more beneficial to the local economy than cruise tourism.

CREST has also analyzed the different types of stay over tourists in Costa Rica, comparing those coming to the large coastal resorts versus those coming for ecotourism. Based on airport departure surveys, we found that ecotourists in Costa Rica stay longer – on average, 12 nights in 2012 compared with 9 nights for those staying in coastal resorts – and spend more — $1300 compared with $1079. In addition, ecotourists visit more parts of the country and engage in a wider range of activities. Ecotourism therefore leaves more in the local economy and spreads the economic benefits around the country.

A range of other studies in Tobago, Turkey, Kenya, Canary Islands, and Barbados have found that all-inclusive resorts tend to kill off local restaurants and other businesses located outside the resort, while staff in all-inclusives face less favorable working conditions, including greater levels of stress, considerably less tips, and larger numbers on short term contracts than employees in other types of accommodations.

These findings show that that arrival numbers alone say little about the actual costs and benefits of tourism. The more limited economic benefits of large scale cruise and resort tourism, combined with their often negative environmental and social impacts, demonstrate that tourism planners need to put more emphasis on high value rather than high volume tourism.

Symposium & Sustainability Expo, July 9-11, 2014, in Grenada

St. Georges waterfront, Grenada. Photo: Jonathan Tourtellot

St. Georges waterfront, Grenada. Photo: Jonathan Tourtellot

Many coastal businesses and individuals are taking steps toward high value tourism through environmental, social, and economic innovation. CREST is partnering with the Caribbean Tourism Organization (CTO) and the island of Grenada to present the 3rd Innovators in Coastal Tourism Symposium & Sustainability Expo, July 9-11, 2014, in Grenada. This unique event will bring together 100 to 150 invited ‘green’ experts and practitioners, including real estate developers, operators, investors, and other businesses committed to (or considering) new sustainable models of marine, coastal, and island tourism development. These are the thought leaders who are breaking the mold of cookie-cutter resort development and mass-market cruise ships. In addition to business leaders, a select group of participants will be invited from key government agencies, NGOs, academia, community organizations, and international development organizations. Climate change and the need for responsible development has made these discussions all the more important, and we welcome all with an interest in sustainable coastal tourism to attend. Full updated Symposium details are available at: ctocrestsymposium.com.

This post adapted from my forthcoming book: Selling Sunshine: Coastal and Marine Tourism in the Americas, Island Press, 2015.